9.6
SpotScore
Nextiva Reviews in September 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
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Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 131-140 out of 6255
LL
Lisa l
10/16/24
Luis was very helpful and positive
Luis was helpful, patient, and conscientious, and had a very positive attitude. I really appreciated this during my call with him as it helped me feel confident that he was actually listening and would be able to help me. My needs were complex and he was able to answer all my questions and ensure things were properly handled. Wonderful experience to be assisted by him! Thank you!
BF
Brian Fenik
10/16/24
Professional
Leo, Was very professional, easy to talk to, very helpful and quick to resolve the issue at hand.
MF
Magno Franco
10/16/24
very kind and helpful support
very kind and helpful support. seamlessly!
CC
Carolyn Cruz
10/16/24
Both the sales person and the rep who…were sure to answer all of my questions and make sure I was set up properly.
Both the sales person and the rep who helped me get set up were extremely helpful!!
D
drwestmolandgmail.com
10/15/24
Incredible
Rep was knowledgeable and very helpful.
TL
Timothy Lisbon
10/15/24
Be careful if you decide to Cancel. Snakes when you are trying to cancel.
I was told that I could cancel my contract in October of this year after porting 1 of 2 lines. So now when I go to cancel my last line, they hit me with a deactivation fee and continue to charge me for the 2nd line. They claim that they sent me an email to cancel the first one via docusign but I have checked my email. I asked who I spoke to back in March and of course they have no record of it. I cannot recommend this service to anyone.
AS
Adam Savett
10/15/24
Terrible customer service
Used for VOIP fax service. Interface was clunky, but usable. Tried to cancel as business was winding down and had never received notice of recurring charge. Cancellation took more than two weeks to process, and many, many attempts and follow ups, and they refused to give a pro-rata refund.
TP
Tyler Phelps
10/15/24
Best Service Ever!!!
Nextiva service blows the competition away. Easy to get a real human on the phone. They take over remotely and go step by step. Best experience I've had with a service like this. Other companies should take notes!
E
Eric
10/15/24
Leo L was great
Leo L was great. Took 3 atempts and he finally got it done. Thank you Leo.
MD
Meredith D
10/15/24
Nextiva - Ivan G. - Fantastic Service. A++++
Ivan G. was amazing today. I appreciate the customer service always with Nextiva. He addressed all questions that I had. I recommend this company 100%. Great connection and never fails on me. Thank you Ivan and everyone with Nextiva!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].