9.6
Spot Score
Empowering businesses through advanced communication solutions.
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Starts from $18.95/User/Month when Billed Yearly
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 131-140 out of 6255
JN
Jonathan N
10/16/24
Great communication and all questions…
Great communication and all questions answered.
CC
Carolyn Cruz
10/16/24
Both the sales person and the rep who…were sure to answer all of my questions and make sure I was set up properly.
Both the sales person and the rep who helped me get set up were extremely helpful!!
LR
Lori Richmond
10/16/24
Outstanding Service and Support for Small Business Owners
Our company has been a Nextiva customer for six years, and my experience has been nothing short of exceptional. Every customer care representative I've interacted with has been kind, respectful, and highly professional. Today, I had the pleasure of working with Leo L., who truly exemplified what great customer service looks like. His professionalism, empathy, and willingness to go above and beyond helped us resolve a challenge together seamlessly. I highly recommend Nextiva to any small ...
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MF
Magno Franco
10/16/24
very kind and helpful support
very kind and helpful support. seamlessly!
TP
Tyler Phelps
10/15/24
Best Service Ever!!!
Nextiva service blows the competition away. Easy to get a real human on the phone. They take over remotely and go step by step. Best experience I've had with a service like this. Other companies should take notes!
D
drwestmolandgmail.com
10/15/24
Incredible
Rep was knowledgeable and very helpful.
WM
Werner Medrano
10/15/24
The process was very smooth and…
The process was very smooth and explained very well.
MD
Meredith D
10/15/24
Nextiva - Ivan G. - Fantastic Service. A++++
Ivan G. was amazing today. I appreciate the customer service always with Nextiva. He addressed all questions that I had. I recommend this company 100%. Great connection and never fails on me. Thank you Ivan and everyone with Nextiva!
E
Eric
10/15/24
Leo L was great
Leo L was great. Took 3 atempts and he finally got it done. Thank you Leo.
AS
Adam Savett
10/15/24
Terrible customer service
Used for VOIP fax service. Interface was clunky, but usable. Tried to cancel as business was winding down and had never received notice of recurring charge. Cancellation took more than two weeks to process, and many, many attempts and follow ups, and they refused to give a pro-rata refund.
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