9.6
Spot Score
Empowering businesses through advanced communication solutions.
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Starts from $18.95/User/Month when Billed Yearly
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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AA
andrea avoian
10/18/24
Review for Nextiva Support - Anya
Account; 5492102 Case #: 03836832 I recently had the pleasure of working with Anya Fox from Nextiva's support team, and I couldn't be happier with the service I received. Anya was incredibly friendly and quick to help in every way she could. I accidentally cancelled my account a bit too soon and needed assistance getting my numbers back. Even though we cancelled the service because we weren’t utilizing it as much as expected, the support here has always been fantastic. Anya went above and ...
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AG
Amanda Gaub
10/18/24
Helpful set up
Date of experience: October 18, 2024
BO
Becky Old
10/18/24
Sales was very helpful
Sales was very helpful. My onboarding person was supposed to know everything about the SMS registration, but some of the requirements seemed new to her.
T
Tiffany
10/17/24
He is really helpful
He is really helpful
RC
Richie Campbell
10/17/24
How business should be done
Leif and Maryna gave me above and beyond customer service and support. Great job!!!
D
DG
10/17/24
Leo was great.
Leo was great. He heard what I wanted to accomplish, was direct with his questions and did not drag out the process. He was personable and human. Nice job.
DH
Dennis Huberty
10/17/24
Great sales call
Great sales call, long set up but effective
BF
Brian Fenik
10/16/24
Professional
Leo, Was very professional, easy to talk to, very helpful and quick to resolve the issue at hand.
LL
Lisa l
10/16/24
Luis was very helpful and positive
Luis was helpful, patient, and conscientious, and had a very positive attitude. I really appreciated this during my call with him as it helped me feel confident that he was actually listening and would be able to help me. My needs were complex and he was able to answer all my questions and ensure things were properly handled. Wonderful experience to be assisted by him! Thank you!
EO
Elissa Ogaard
10/16/24
Anya was great and super helpful!
Date of experience: October 16, 2024
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
