9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 121-130 out of 6255
AA
andrea avoian
10/18/24
Review for Nextiva Support - Anya
Account; 5492102 Case #: 03836832 I recently had the pleasure of working with Anya Fox from Nextiva's support team, and I couldn't be happier with the service I received. Anya was incredibly friendly and quick to help in every way she could. I accidentally cancelled my account a bit too soon and needed assistance getting my numbers back. Even though we cancelled the service because we weren’t utilizing it as much as expected, the support here has always been fantastic. Anya went above and ...
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TT
Tan Tan
10/18/24
Quick, resolve matter and courteous
Leo L. and case #03837154 was efficient an courteous to my issue an resolved it an I was very pleased
AG
Amanda Gaub
10/18/24
Helpful set up
Date of experience: October 18, 2024
DH
Dennis Huberty
10/17/24
Great sales call
Great sales call, long set up but effective
T
Tiffany
10/17/24
He is really helpful
He is really helpful
RC
Richie Campbell
10/17/24
How business should be done
Leif and Maryna gave me above and beyond customer service and support. Great job!!!
D
DG
10/17/24
Leo was great.
Leo was great. He heard what I wanted to accomplish, was direct with his questions and did not drag out the process. He was personable and human. Nice job.
LR
Lori Richmond
10/16/24
Outstanding Service and Support for Small Business Owners
Our company has been a Nextiva customer for six years, and my experience has been nothing short of exceptional. Every customer care representative I've interacted with has been kind, respectful, and highly professional. Today, I had the pleasure of working with Leo L., who truly exemplified what great customer service looks like. His professionalism, empathy, and willingness to go above and beyond helped us resolve a challenge together seamlessly. I highly recommend Nextiva to any small ...
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JN
Jonathan N
10/16/24
Great communication and all questions…
Great communication and all questions answered.
EO
Elissa Ogaard
10/16/24
Anya was great and super helpful!
Date of experience: October 16, 2024
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].