9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 111-120 out of 6255
LM
Luis Miguel Montero
10/22/24
Double charge on my card
I can not believe that you guys take advantage of the users and for second time I got double charge on my card
KH
Kelly Hodges
10/22/24
Good service. Product was delivered and explained thoroughly
Appreciated the assistance and support,
PY
Peter Yu
10/21/24
Excellent service.
Excellent service.
CF
Cameron Freeman
10/21/24
Leo was fantastic
Leo was fantastic! He got me a deal on our contract without prompting for it.
W
William
10/21/24
Prompt Service.
Date of experience: October 21, 2024
MS
Michael Smith
10/21/24
Leo L
Leo L. Help me with my phone call and was very nice and attentive and resolved my issue.
SP
Satin Pelfrey
10/18/24
Patient and kind customer service
Patient and kind customer service. Helped every step of the way.
UN
Umar Naqvi
10/18/24
Leo is a great representative and…
Leo is a great representative and helped in continuing the services at a reduced rate. He walked me through the product and helped in every step.
BO
Becky Old
10/18/24
Sales was very helpful
Sales was very helpful. My onboarding person was supposed to know everything about the SMS registration, but some of the requirements seemed new to her.
MG
Margaret Gise
10/18/24
She just listened and did as I…
She just listened and did as I requested without trying to convince me to change my decisions. She was able to reduce my fees due to a very discouraging experience with Nextiva that created huge implications for my business over several weeks.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].