9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 101-110 out of 6255
PT
Precise Trans Team
10/25/24
Thank you for your assistance
Thank you for your assistance. Very professional
ES
Employee Stage One
10/25/24
Zyndell was extremely helpful
Zyndell was extremely attentive, understanding, and understand. She listened, paid attention, and understood my issue and helped me to the best of her ability. Truly the best customer service experience I've had in a long time. Thanks Zyndell!
MM
Michael Mitchell
10/23/24
terrible first experience can I get my money back.
I had a very bad experience with Ooma and I heard Nextiva had such great service. My phone was setup this morning and unfortunately my "800+ number is listed but it was not connected and I cannot receive calls on it. I cannot find a phone number for your service department (you are just another phone company that does not want to talk to their customers over the phone.
BS
Becky Smith
10/23/24
The transition to Nextiva went fairly…
The transition to Nextiva went fairly smoothly. It took some time for me to get used to the terms and how they differed from my previous service, but once that was done, all good.
CW
Charlie Williams
10/23/24
Paige F was very kind and helpful!
Date of experience: October 23, 2024
CW
Charlie Williams
10/23/24
Paige F was very kind and helpful!
Date of experience: October 23, 2024
GR
Gerard Ruff
10/23/24
The team is very knowledgeable and…
The team is very knowledgeable and personable. Each step the way they have been available to explain the Nextiva system and benefits.
J
Jarrod
10/23/24
Leo L. is the man
I have spoke with several Nextiva representatives' today and Leo L. was the only representative that actually listened to my concerns and went above and beyond to find a resolution. Leo L. was extremely courteous and polite during my interaction with him. He is an outstanding example of what a costumer service agent should be.
GR
Gerard Ruff
10/23/24
The team is very knowledgeable and…
The team is very knowledgeable and personable. Each step the way they have been available to explain the Nextiva system and benefits.
J
Jarrod
10/23/24
Leo L. is the man
I have spoke with several Nextiva representatives' today and Leo L. was the only representative that actually listened to my concerns and went above and beyond to find a resolution. Leo L. was extremely courteous and polite during my interaction with him. He is an outstanding example of what a costumer service agent should be.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].