9.6
Spot Score
Empowering businesses through advanced communication solutions.
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Starts from $18.95/User/Month when Billed Yearly
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 101-110 out of 6255
KL
Krista Loye
10/25/24
Glad we made the switch
We became very frustrated with the hiccups our previous carrier had with regard to the SMS approvals. It took nearly a year to finally get approved. We decided to make the switch and the process was smooth and we are finding this platform is more user friendly and our SMS was approved in a couple weeks.
BJ
Brenda Johnson
10/25/24
Credit Card charge no invoice
I'd been trying to get help since April to no avail. After finally getting to Nick @ CR, I was helped. He was friendly, fast, and understood the issue.
J
Jarrod
10/23/24
Leo L. is the man
I have spoke with several Nextiva representatives' today and Leo L. was the only representative that actually listened to my concerns and went above and beyond to find a resolution. Leo L. was extremely courteous and polite during my interaction with him. He is an outstanding example of what a costumer service agent should be.
GR
Gerard Ruff
10/23/24
The team is very knowledgeable and…
The team is very knowledgeable and personable. Each step the way they have been available to explain the Nextiva system and benefits.
CW
Charlie Williams
10/23/24
Paige F was very kind and helpful!
Date of experience: October 23, 2024
J
Jarrod
10/23/24
Leo L. is the man
I have spoke with several Nextiva representatives' today and Leo L. was the only representative that actually listened to my concerns and went above and beyond to find a resolution. Leo L. was extremely courteous and polite during my interaction with him. He is an outstanding example of what a costumer service agent should be.
GR
Gerard Ruff
10/23/24
The team is very knowledgeable and…
The team is very knowledgeable and personable. Each step the way they have been available to explain the Nextiva system and benefits.
CW
Charlie Williams
10/23/24
Paige F was very kind and helpful!
Date of experience: October 23, 2024
BS
Becky Smith
10/23/24
The transition to Nextiva went fairly…
The transition to Nextiva went fairly smoothly. It took some time for me to get used to the terms and how they differed from my previous service, but once that was done, all good.
MM
Michael Mitchell
10/23/24
terrible first experience can I get my money back.
I had a very bad experience with Ooma and I heard Nextiva had such great service. My phone was setup this morning and unfortunately my "800+ number is listed but it was not connected and I cannot receive calls on it. I cannot find a phone number for your service department (you are just another phone company that does not want to talk to their customers over the phone.
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