NetBase Reviews in June 2026: User Ratings, Pros & Cons

Changed the way we look at social insights

What do you like best? Netbase has allowed us to track events, campaigns, and crises like we never have been able to in the past. Being able to share with leadership how one event compares to another has been a huge win for us in the social media department. What do you dislike? There isn't a quick search capability. Would be nice for times you just want to look at a random keyword and pull back some intuitive data. IE something is trending on twitter and we'd a high-level look at ...

State-of-the-art tool drives business insights

What do you like best? The best thing about NetBase is being able to get real-time insights to help inform business decisions. It's like a giant focus group right at your fingertips at all times of the day. With NetBase, you have the ability to get high-level information or drill down into details, which is helpful based on the audience you are sharing information with. What do you dislike? This is a plus, but there are always site updates. It would be helpful to receive notices of ...

Netbase is central in our share of culture process

What do you like best? The practical reality is that doing in-depth fieldwork is time consuming and expensive. NetBase allows us to formulate hypotheses, expanding our ethnographic work, and track changes in brand perception through time. This helps us uncover really meaningful insights and ensure that our creative work is smart, not just clever. What do you dislike? There's really nothing I dislike about NetBase. The biggest struggle is simply getting to know all of the ...

Powerful tool, industry leader, superior service

What do you like best? Netbase is constantly advancing its solution and regularly incorporating new features within its roadmap based on customer feedback. The topics, themes and dashboards are extremely customizable and there isn't a widget Netbase missed. Our name is fairly generic which has it's challenges when setting up monitoring but the fine tuner has saved us on many occasions and has helped us filter out irrelevant topics. What do you dislike? I only wish we had a ...

NetBase On Tour

What do you like best? Seeing what NetBase is able to deliver and how you can use data to impact client strategy and business goals. What do you dislike? It would be a greatl add-on if the software offered an app for mobile use. What problems are you solving with the product? What benefits have you realized? NetBase uses data to figure out how a consumer feels about a product and also identifies influencers that can help grow your brand. NetBase can help you make better ...

Portfolio Analyst

What do you like best? Like the ease of use within the tool to look into unique topic ideas. Compare net sentiment across brands. Leverage theme ideas to better guide our leadership with future ideas. Can identify real time opportunities to utilize for trending topics Compare real time net sentiment Compare real time mentions Compare real time posts Compare real time trending Can create alerts and the activate on them What do you dislike? Nothing its ...

NetBase Review - Coca-Cola

What do you like best? I like the ability that NetBase provides when doing an in-depth analysis. What do you dislike? There is nothing that I can think of that I dislike about the platform, to be honest. I much prefer it to other social media listening platforms that I have used - Sysomos and Crimson Hexagon. Recommendations to others considering the product: You shouldn't consider any other platform. You should also make sure that you fully understand how to utilize the ...

Best natural language processing

What do you like best? Accuracy of sentiment and availability of passion intensity, ease of running analyses, great diagrams and images, ease to build dashboards What do you dislike? Cost structure and limited license options - can share access or dashboards that are live without paying incremental money. Recommendations to others considering the product: Good for a small team that pulls and shares insights. Expensive to support a large team that wants direct access. ...

Netbase is my favorite listening tool.

What do you like best? Netbase's themes and dashboard functionality is superior compared to other platforms I've used. Their sentiment features make it easy to point the sentiment classification towards the subject of your query. What do you dislike? Netbase has been more restrictive than other platforms in terms of looking at historical data. They have alleviated this issue with their new time frame of 51 months of historical data available. What problems are you solving with ...

I love this platform

What do you like best? I love the amount of data this platform provides, as well as the ability to segment data so easily with its topic and theme set up. I also think its audience monitoring, segmentation and insights are incredibly valuable. What do you dislike? There are very few things I dislike about this platform. I have recommended it to many people due to its robust nature. I would say probably the price point, as it's quiet pricey for smaller agencies or teams. ...