NetBase Reviews in June 2026: User Ratings, Pros & Cons

Social Media Analytics

What do you like best? Ease of use, intuitive, training on system. I use the tool daily and I've never had an issue with it. What do you dislike? I would love to be able to click on the summary chart and have it take me to the underlying data. What problems are you solving with the product? What benefits have you realized? Sentiment analysis, social media listening, campaign analysis, KPIs.

Provides an insightful overview of the social media landscape with a frienly user interface

What do you like best? Netbase's new interface makes it user friendly and easy to use. It provides a wealth of features that puts it up there with the some of the big players like Radian6, Sprinklr, and Brandwatch. It's also easy to drill down into searches and compare findings. It's also easy to set up dashboards for leadership to check out and they have email notifications which is handy. What do you dislike? It's expensive to open the Twitter firehose for topics and without it, ...

NetBase for Indonesian market

What do you like best? NetBase has many functions to refine the research. I found other program keywords search too broad, and does not have functions like NetBase. It also got great organised interface and create Dashboard. What do you dislike? If I need to analyse data in English, I don't face any problems. But I face a lot of problems when I am monitoring in Bahasa Indonesia. - Although I carefully decide which one I should put in as primary terms, includes terms, ...

Using Netbase as our primary source of social data for ~18 months.

What do you like best? Powerful natural language processing - sentiment analysis is reliable, and word clouds use processed phrases - not just counting popular words, but presenting the user with an accurate reflection of the meaning of what is being said. What do you dislike? Limited number of logins, meaning access can't be shared as widely through the company as I would like. As a tool for network analysis/influencer analysis, it has some limitations. (Although I personally ...

Very helpful customer service team

What do you like best? I like that I have easy access to my client services team at Netbase. I also like they are continuously updating the interfaced to make it look more user friendly. I also really like that Netbase has access to Firehose data to give more of a realistic impression of what the data is saying. What do you dislike? Some of the features aren't as customizable like the filters for audience research. I am looking forward to upcoming releases that will allow us to do ...

An excellent product

What do you like best? The interface flows between creating and reviewing topics, making a quick view extremely easy and any more extensive just a few more clicks away. What do you dislike? Word clouds don't give any emphasis on what is being said most, which is why we make our own. Recommendations to others considering the product: Take your time setting up your topics and exploring the interface your first time through; when you learn what's in the tool, it's very easy to ...

Social insights and DIgital KPIs

What do you like best? The characteristics that made NetBase stand out the most is the precise, user friendly widgets that allow us to monitor the social realm including the top social networks as well as news outlets. What do you dislike? There are small things to dislike about Netbase but do to some updates on the algorithm we are not able to monitor private FB post. Also, I think the pulse dashboards should be customizable. . Recommendations to others considering the ...

A valuable asset to our company

What do you like best? The customer service and support offered is hands-down the best among any platform I have ever had experience with. As the only social media analyst at our corporate office, this is HUGE, because I know I can turn to our Account Manager at any time to seek their recommendations, ask questions, or run a simple monitor by them to ensure I have everything set up properly. They respond almost immediately each and every time. Other reasons we love NetBase--they have ...

Easy to use, valuable metrics

What do you like best? Netbase is extremely easy to set up and run queries to analyze social data. The ability to look over a number of topics within minutes and easily visualize the results makes Netbase worth consideration. What do you dislike? Awaiting more visualization options which are being worked in, but aside from that it presents exactly whats promised. Recommendations to others considering the product: Phenomenal product for ease of use and quick, actionable ...

Overall positive- although there is room for improvement in ease of use

What do you like best? Comprehensive firehose ability and ability to filter multi dimensionality, including authors sources and geography. New things feature is promising as well What do you dislike? A little wonky to use- have to go back and forth between drop downs awkwardly sometimes What problems are you solving with the product? What benefits have you realized? For research/ RFP proposals/ white space analysis and day to day conversation monitoring