NetBase Reviews in June 2026: User Ratings, Pros & Cons

Strong tool for social conversation analysis

What do you like best? It's easy to gather data on social conversation about brands, products, categories -- almost anything. What do you dislike? The owned social channel components are not in-depth. What problems are you solving with the product? What benefits have you realized? To monitor both real-time and historical social conversation to build actionable insights for clients.

Like the product, painful sales process

What do you like best? I think it's a great product - it's easily to manage, has pretty good (not great) service and relatively reliable data. What do you dislike? Netbase by far was the most difficult sales process I've ever been through as a professional and while they are currently pursuing an enterprise agreement across our company, I have considered moving to a new platform due to the hassle of the sales process. It's been quite painful. I also find the data lag sometimes ...

Great experience with NetBase

What do you like best? The flexibility of the tool and user-friendly interface. What do you dislike? The fact the tool can only pull data from 27 months at a time. Recommendations to others considering the product: Try it out for yourself What problems are you solving with the product? What benefits have you realized? Great research tool to help in content strategy development. Gaining a better understanding of what is being said online around a specific topic.

Good, longstanding relationship with this company

What do you like best? The service at Netbase is really exceptional. They know and understand their clients well, partner in looking for solutions to problems, and receive and act on feedback by implementing suggestions in to their functionalities. The tool is continuously upgraded, support is almost immediate, and the system is flexible enough to provide multiple ways of going about drilling and reporting. Netbase covers a wide swath of the available social web, along with tap-in ...

A useful tool to gather social media insights

What do you like best? I appreciate the user interface. It is very intuitive and easy to use. What do you dislike? I don't like the sentiment scores - there is still a lot of work needed to detect sarcasm or nuances of language. Recommendations to others considering the product: The customer service makes any shortfalls worth the hassle. What problems are you solving with the product? What benefits have you realized? I am getting a read on social media sites that ...

Finally, an answer to Radian6

What do you like best? NetBase is a wonderful answer to Radian6. The tool is quick, agile, and easy to use. With so many different ways to display data, it's a wonderful tool for agencies and brands to have in their back pocket. My favorite thing about NetBase is the tool is constantly being updated. If you want something added, reach out to a rep and they'll try their best to integrate it into the next design. What do you dislike? Loading times for certain topics can be long and I ...

ive been a heavy user for the past 6 months

What do you like best? it give pretty accurate results and its east to use. i lke the word clouds it provides. What do you dislike? i wish there was a way to segment by age. i wish there was a way to see more posts on the side bar when you click on a term from a word cloud. Recommendations to others considering the product: other tools have better strengths in certain areas, but netbase is best overall. What problems are you solving with the product? What ...

Okay Social Listening Tool

What do you like best? Good account manager, good sentiment algorithm, relatively fast data turnaround What do you dislike? Keyword based tool leads to skewed results based on length of post and/or how the posts are shared. Pricing model makes effective historic listening difficult to do within a reasonable budget. Recommendations to others considering the product: Can be tricky to understand where the drivers are actually coming from, and topics can be tricky to set up to ...

Great for quick-hit social analysis and to gauge popular opinion

What do you like best? Netbase is fairly simple and easy to use; mostly intuitive to set up a Web Topic. It works quickly so I can get to what I'm looking for fast. What do you dislike? I wish there were an option to type your query in boolean logic. Sometimes the include/exclude/etc. makes it more confusing and I would at least appreciate the option to just type it in a stream to make sure I'm getting exactly what I want. What problems are you solving with the product? What ...

New and Learning Netbase

What do you like best? The ease of adding topic centers and dashboards. What do you dislike? Filters are sometimes altered when different topics are selected, for unknown reasons. What problems are you solving with the product? What benefits have you realized? Social media management, crisis management. Allows for company reputation to remain positive.