NetBase Reviews in May 2025: User Ratings, Pros & Cons

Watched the product offering grow over the past couple of years.

What do you like best? License structure, allowing unlimited queries. New upcoming features like Audience Fingerprint. What do you dislike? It's not currently the greatest tool for conversation theme discovery, being limited to only having a word cloud visualization. Recommendations to others considering the product: It seems that Netbase's newer features are just catching up to the offerings of other tools, but Netbase's prices are more reasonable. They offer amazing ...

Netbase has become the linchpin for new business and strategy.

What do you like best? There is a lot to like: visualizations, deep natural language sentiment analysis, brand passion index chart, conversation volume and sentiment, hashtags, etc. What do you dislike? We create presentations for clients constantly so developing visualizations is key. Netbase offers Excel downloads of data as well as PNGs. The PNGs are a big help but their size is very small. Tag clouds can become impossible to read in a presentation format. Currently, there's ...

We use it daily to track mentions of terms

What do you like best? I like the trigger emails they are very useful What do you dislike? The sentiment analysis could be better, also I wish that it suggested some terms for you to use What problems are you solving with the product? What benefits have you realized? We are trying to watch for reactive measures if needed but also need to have proactive monitoring, I like that we can be alerted via the emails to potential viral issues

NetBase easily allows brands to monitor influencer mentions.

What do you like best? All of the filters you can apply to your searches. What do you dislike? Nothing. I think it's a great and useful tool. Recommendations to others considering the product: None. What problems are you solving with the product? What benefits have you realized? We are using this tool for social listening to identify influencers to engage with and fans to respond to.

Great tool, interface could use an upgrade

What do you like best? I'm amazed at the depth of information Netbase is able to pull on any given topic. I've used many similar systems and always have questions whether I'm getting all relevant mentions. Netbase seems to do a better job of scraping all available sources than other systems. What do you dislike? While the tools are all there, I often find the layout clunky. A few times I'll run a query with a filter on and get unexpected results, only to find there are filters on ...

Generally Positive, Room for Improvement

What do you like best? I like the ease of use overall and the smooth interface. What do you dislike? Language capabilities in the software seem very limited, and when I use the geographic function I frequently get results that don't appear consistent with my search query. Recommendations to others considering the product: None at this time. What problems are you solving with the product? What benefits have you realized? I have attempted to use the software to ...

pretty good but still not sure what the best use of it is

What do you like best? the interface is relatively simple and user friendly What do you dislike? not sure what the best use of it is, a little complicated wrapping your head around how to best create a search What problems are you solving with the product? What benefits have you realized? consumer insights, been able to get broad insights

Powerful Dashboard for Social Listening

What do you like best? I really appreciate the customization that can be made to the dashboard. It makes it easy to export the exact data you need when creating reports. What do you dislike? I haven't quite yet wrapped my mind around the new version and still trying to get accustomed. If I had to say one thing I'd like to change, it would be the ability to change the sentiment on the soundbites and train NetBase to read them differently. Recommendations to others considering ...

Strong tool for social conversation analysis

What do you like best? It's easy to gather data on social conversation about brands, products, categories -- almost anything. What do you dislike? The owned social channel components are not in-depth. What problems are you solving with the product? What benefits have you realized? To monitor both real-time and historical social conversation to build actionable insights for clients.

I use Netbase for a quick, macro pulse of what's happening on social

What do you like best? ability to do a brand passion index, the word clouds, sentiment is more reliable than other tools What do you dislike? post level insights, looking at owned media versus earned What problems are you solving with the product? What benefits have you realized? varies depending on client questions but my focus is reputation management and brand equity issues.