NetBase Reviews in June 2026: User Ratings, Pros & Cons

I use the platform weekly to get an overall look at the social media conversation on our artists.

What do you like best? I like the simplicity of the dashboard and the amount of different data points we can pull and compare. What do you dislike? Our pulse portal does not display correctly on the TV's in our office. I wish there was more YouTube integration, which is the biggest music streaming platform in the world. Recommendations to others considering the product: This is a great product and offers an easy to use dashboard, great for people who need to pull data and ...

Reviewing Netbase and Sentiment Analysis

What do you like best? The site is easy to navigate and understand. It's learnable, and memorable. The information is well organized and clean. It is easy to add a filter without having to start the process completely over which comes in handy when analyzing and comparing sentiment. I love that you can customize a dashboard or when I'm looking at a group of artists I can filter the list and still receive the individual information. It saves me time and effort in having to start the ...

We use it a lot in gauging fan engagement for artists

What do you like best? Passion intensity surrounding singles and albums, also when something unexpected pops up and we learn new information about fans. What do you dislike? Our particular setup around the office on screens needs some stability improvements. Recommendations to others considering the product: Find out what you are looking to measure very specifically first but allow the data to tell you more. What problems are you solving with the product? What benefits ...

NetBase has broadened my horizon of possibility as a social media director and analyst.

What do you like best? NetBasess reporting capabilities are awesome. The reports are comprehensive, robust, and customizable. I I also like how easily exportable and sharable the reports are. The hashtag tracking capabilities are awesome as well. Tracking the conversation is very easy and awesome. NetBase also allows you to customize date ranges and add re;event topics to your social topic your tracking. This has proven to be very helpful. What do you dislike? I dislike the in ...

Generally Positive, Room for Improvement

What do you like best? I like the ease of use overall and the smooth interface. What do you dislike? Language capabilities in the software seem very limited, and when I use the geographic function I frequently get results that don't appear consistent with my search query. Recommendations to others considering the product: None at this time. What problems are you solving with the product? What benefits have you realized? I have attempted to use the software to ...

pretty good but still not sure what the best use of it is

What do you like best? the interface is relatively simple and user friendly What do you dislike? not sure what the best use of it is, a little complicated wrapping your head around how to best create a search What problems are you solving with the product? What benefits have you realized? consumer insights, been able to get broad insights

Great useful data, easy to read, condensed great reports

What do you like best? being able to search various hashtags, terms, and find out more information on our artists (Universal Music Group). Tracking campaigns to see how affective they are and the data is helpful for advertising purposes as well. What do you dislike? platform is a little tedious. not the easiest to work around What problems are you solving with the product? What benefits have you realized? advertising better top fans/influencers using them in future ...

I use Netbase for a quick, macro pulse of what's happening on social

What do you like best? ability to do a brand passion index, the word clouds, sentiment is more reliable than other tools What do you dislike? post level insights, looking at owned media versus earned What problems are you solving with the product? What benefits have you realized? varies depending on client questions but my focus is reputation management and brand equity issues.

Powerful Dashboard for Social Listening

What do you like best? I really appreciate the customization that can be made to the dashboard. It makes it easy to export the exact data you need when creating reports. What do you dislike? I haven't quite yet wrapped my mind around the new version and still trying to get accustomed. If I had to say one thing I'd like to change, it would be the ability to change the sentiment on the soundbites and train NetBase to read them differently. Recommendations to others considering ...

Netbase - great if you are looking for sentiment and "metrics" for social listening

What do you like best? I think if you are doing repeated reports or looking at specific sentiment (positive/negative) than Netbase is great and is easy to work with. However, for some functions like insight and theme mining - it's not so easy to use, though I think that you can work around to it. Not as simple as some other programs I've used in that respect. What do you dislike? Boolean logic is hidden from mainstream users. What problems are you solving with the product? ...