NetBase Reviews in May 2025: User Ratings, Pros & Cons

NetBase has broadened my horizon of possibility as a social media director and analyst.

What do you like best? NetBasess reporting capabilities are awesome. The reports are comprehensive, robust, and customizable. I I also like how easily exportable and sharable the reports are. The hashtag tracking capabilities are awesome as well. Tracking the conversation is very easy and awesome. NetBase also allows you to customize date ranges and add re;event topics to your social topic your tracking. This has proven to be very helpful. What do you dislike? I dislike the in ...

We use it a lot in gauging fan engagement for artists

What do you like best? Passion intensity surrounding singles and albums, also when something unexpected pops up and we learn new information about fans. What do you dislike? Our particular setup around the office on screens needs some stability improvements. Recommendations to others considering the product: Find out what you are looking to measure very specifically first but allow the data to tell you more. What problems are you solving with the product? What benefits ...

Reviewing Netbase and Sentiment Analysis

What do you like best? The site is easy to navigate and understand. It's learnable, and memorable. The information is well organized and clean. It is easy to add a filter without having to start the process completely over which comes in handy when analyzing and comparing sentiment. I love that you can customize a dashboard or when I'm looking at a group of artists I can filter the list and still receive the individual information. It saves me time and effort in having to start the ...

I use the platform weekly to get an overall look at the social media conversation on our artists.

What do you like best? I like the simplicity of the dashboard and the amount of different data points we can pull and compare. What do you dislike? Our pulse portal does not display correctly on the TV's in our office. I wish there was more YouTube integration, which is the biggest music streaming platform in the world. Recommendations to others considering the product: This is a great product and offers an easy to use dashboard, great for people who need to pull data and ...

I've used Netbase for almost a year in my current job

What do you like best? There are so many widgets that help cut down the time needed for manual data sifting. What do you dislike? Sentiment analysis is not trustworthy since it can get caught up with slang, abbreviations, sarcasm, etc. Recommendations to others considering the product: Great tool! Easy to use and constantly developing. What problems are you solving with the product? What benefits have you realized? Understanding consumer opinion, changing policies ...

A great social listening tool

What do you like best? the easy to use interface makes it a breeze to use What do you dislike? nothing, the time to pull a topic sometimes takes a while. What problems are you solving with the product? What benefits have you realized? social listening gives us the opportunity to see what the consumer is saying

NetBase June 2015

What do you like best? Quick customer service, wide variety of ways to slide and dice the data, always releasing new updates based on user feedback What do you dislike? Some default features are not as efficient as they could be, but they are receptive to feedback and work to improve regularly Update: Several great updates made to the tool in June 2015! Recommendations to others considering the product: Utilize your rep and the training they offer. What problems are ...

insightful and relatively intuitive

What do you like best? Being able to pull in information from different social media sources over a long period of time. The new youtube comment feature is awesome! And the different visualiztion tools are very useful, especially the word cloud. It makes it easy for us to uncover new information as we see how different mentions are related to each other within a topic. What do you dislike? Difficult to create topics and create search queries. Many times I want to go in a simply ...

NetBase rocks!

What do you like best? Netbase is simple to use and does a great job of accurately classifying sentiment. Highly recommend. What do you dislike? Would like affinity mapping. Dashboards are cumbersome to set up. What problems are you solving with the product? What benefits have you realized? New biz pitches and monitoring for existing clients

Work with Netbase on Weekly Basis

What do you like best? The tool itself is always evolving and produces great results. The customer service is excellent. What do you dislike? Since there are often enhancements as well as regular emails going out, it can be difficult to keep up with important notifications and announcements such as the recent loss of Facebook. Recommendations to others considering the product: Know the tips and tricks around creating topics to make sure you aren't leaving anything important ...