NetBase Reviews in June 2026: User Ratings, Pros & Cons

Great tool, interface could use an upgrade

What do you like best? I'm amazed at the depth of information Netbase is able to pull on any given topic. I've used many similar systems and always have questions whether I'm getting all relevant mentions. Netbase seems to do a better job of scraping all available sources than other systems. What do you dislike? While the tools are all there, I often find the layout clunky. A few times I'll run a query with a filter on and get unexpected results, only to find there are filters on ...

NetBase easily allows brands to monitor influencer mentions.

What do you like best? All of the filters you can apply to your searches. What do you dislike? Nothing. I think it's a great and useful tool. Recommendations to others considering the product: None. What problems are you solving with the product? What benefits have you realized? We are using this tool for social listening to identify influencers to engage with and fans to respond to.

We use it daily to track mentions of terms

What do you like best? I like the trigger emails they are very useful What do you dislike? The sentiment analysis could be better, also I wish that it suggested some terms for you to use What problems are you solving with the product? What benefits have you realized? We are trying to watch for reactive measures if needed but also need to have proactive monitoring, I like that we can be alerted via the emails to potential viral issues

NetBase June 2015

What do you like best? Quick customer service, wide variety of ways to slide and dice the data, always releasing new updates based on user feedback What do you dislike? Some default features are not as efficient as they could be, but they are receptive to feedback and work to improve regularly Update: Several great updates made to the tool in June 2015! Recommendations to others considering the product: Utilize your rep and the training they offer. What problems are ...

A great social listening tool

What do you like best? the easy to use interface makes it a breeze to use What do you dislike? nothing, the time to pull a topic sometimes takes a while. What problems are you solving with the product? What benefits have you realized? social listening gives us the opportunity to see what the consumer is saying

NetBase rocks!

What do you like best? Netbase is simple to use and does a great job of accurately classifying sentiment. Highly recommend. What do you dislike? Would like affinity mapping. Dashboards are cumbersome to set up. What problems are you solving with the product? What benefits have you realized? New biz pitches and monitoring for existing clients

Work with Netbase on Weekly Basis

What do you like best? The tool itself is always evolving and produces great results. The customer service is excellent. What do you dislike? Since there are often enhancements as well as regular emails going out, it can be difficult to keep up with important notifications and announcements such as the recent loss of Facebook. Recommendations to others considering the product: Know the tips and tricks around creating topics to make sure you aren't leaving anything important ...

Watched the product offering grow over the past couple of years.

What do you like best? License structure, allowing unlimited queries. New upcoming features like Audience Fingerprint. What do you dislike? It's not currently the greatest tool for conversation theme discovery, being limited to only having a word cloud visualization. Recommendations to others considering the product: It seems that Netbase's newer features are just catching up to the offerings of other tools, but Netbase's prices are more reasonable. They offer amazing ...

Netbase has become the linchpin for new business and strategy.

What do you like best? There is a lot to like: visualizations, deep natural language sentiment analysis, brand passion index chart, conversation volume and sentiment, hashtags, etc. What do you dislike? We create presentations for clients constantly so developing visualizations is key. Netbase offers Excel downloads of data as well as PNGs. The PNGs are a big help but their size is very small. Tag clouds can become impossible to read in a presentation format. Currently, there's ...

insightful and relatively intuitive

What do you like best? Being able to pull in information from different social media sources over a long period of time. The new youtube comment feature is awesome! And the different visualiztion tools are very useful, especially the word cloud. It makes it easy for us to uncover new information as we see how different mentions are related to each other within a topic. What do you dislike? Difficult to create topics and create search queries. Many times I want to go in a simply ...