NetBase Reviews in May 2025: User Ratings, Pros & Cons

NetBase

What do you like best? NetBase provides great automated consumer sentiment, easy to setup queries (and editing of), all in an easy to use interface with exportable results. What do you dislike? When I was using the product, there were sometimes frustrations with the number of verbatim a available for export, which I believe has been resolved, also data visualization a could be more robust. Recommendations to others considering the product: Unmetric, Crimson Hexagon What ...

Netbase: Potential to be a truly great tool

What do you like best? Ease of use and interface. The overall experience is easy to use. What do you dislike? Once a topic is created with a snapshot date range and this topic is analyzed, the default date range is the past month. I suggest making the default range the dates selected when a snapshot topic. It would save me a lot of time and make the experience easier. Please, if possible, allow users to breakdown topics and construct them using boolean queries. It is second ...

Social media listening for insights and to direct research initiatives

What do you like best? word clouds and story score- i like this best since its a great snapshot/illustration of where a brand stands in social conversations and being able to see sentiments, which is integral in directing research and gaining insights What do you dislike? having to edit the topic every time you want to change dates and having to create a new topic bc of deca/firehose What problems are you solving with the product? What benefits have you realized? solving ...

Netbase Review - Natalie Lane

What do you like best? Social listening tools and word clouds. Great! What do you dislike? Unable to view conversation by cities. Countries only Recommendations to others considering the product: Great tool What problems are you solving with the product? What benefits have you realized? Social conversation

It is very helpful

What do you like best? I like how easy it is once you figure out what you're looking for. What do you dislike? I have no problems with netbase. It's great What problems are you solving with the product? What benefits have you realized? I look up how consumers are reacting to activations that we push out. Netbase is integral to finding those results

The Data Analysts' Dream Tool

What do you like best? NetBase has time and time again been able to provide us with the most up-to-date, accurate information needed to tie our communication efforts back to business goals. The possibilities of the tool never cease to amaze me. We are currently using about 20% of the tool's capabilities and absolutely love it. As the need and want for measurement/analytics grows within our corporation and organization, without a doubt in my mind we'll be exploring the other capabilities ...

A powerful social analytics offering

What do you like best? It's really a one-stop-shop for pulling social insights. What do you dislike? It's definitely not an "at-a-glance" type analytics tool — not for the faint-hearted. But that's ultimately a good thing. We've had data discrepancies before, but nothing that the NetBase team hasn't been able to address quickly. What problems are you solving with the product? What benefits have you realized? Offering a powerful "can-do-it-all" social listening/analytics ...

Out of Date, Clunky and Expensive.

What do you like best? Quality data set (like most decent tools at this point - no longer anything to write home about), some customization. There is a decent time series graph that shows volatility which is pretty cool. What do you dislike? Cheesy graphics at this point. Hasn't evolved since 2010. Expensive. Takes a while to set up a query. Compared to what's out there - either more advanced, cheaper or user friendly, I'm not sure how a professional who knows something about media ...

3rd generation Social Listening tool that really works and gets you instant insights!

What do you like best? The great thing about NetBase is the ease of use, once you have learnt the tool, to gain instant, viable insights for a range of social listening and channel/content performance activities. The dashboards serve as a one-stop shop for the user to gleam real insight into social conversation and what is driving (or not in some cases!) the conversation, be it via a timeline, hashtag cloud, influencer list etc. The ability to fully customise and alter the 'widgets' ...

Great useful data, easy to read, condensed great reports

What do you like best? being able to search various hashtags, terms, and find out more information on our artists (Universal Music Group). Tracking campaigns to see how affective they are and the data is helpful for advertising purposes as well. What do you dislike? platform is a little tedious. not the easiest to work around What problems are you solving with the product? What benefits have you realized? advertising better top fans/influencers using them in future ...