NetBase Reviews in June 2026: User Ratings, Pros & Cons

Usability strong and learning new things often but still some concerns.

What do you like best? Usability of the platform is very good which enables me to play around with the topic to find insights and understand the topic more. Filtering and themes are useful when making topics more targeted. What do you dislike? Decahose is not useful for popular pots or authors. Authors are only shown in a long list with no extra info making it difficult to understand who they are without clicking through to their profile. Recommendations to others ...

Marketing Analyst

What do you like best? I like the fact that Netbase can pull current and historical data, as well as the actual posts that my clients can get the best picture possible of their business. What do you dislike? I dislike the restrictions that are placed on how you can view the data. I would LOVE to have access to the raw information for my advanced analysis. Recommendations to others considering the product: Give it a shot! What problems are you solving with the product? ...

strategist

What do you like best? What i like best about netbase is that it has a lot of functionalities where I can play around with the dashboard. What do you dislike? It takes a very long time to load a topic. Recommendations to others considering the product: the customer service is great, they're always launching new features, but it is a bit slow in gathering data What problems are you solving with the product? What benefits have you realized? trying to incorporate ...

Analyst

What do you like best? The built-in features that allow for cutting data quickly. Regular updates that cater to client needs. What do you dislike? The decahose vs. firehose distinction -- primarily not being able to retroactively build firehose monitors. The limited ability on Instagram (such as tracking brands' Instagram accounts). What problems are you solving with the product? What benefits have you realized? Finding insights for planning purposes and reporting.

Accurate sentiment reporting - the stuff of dreams

What do you like best? There is no other platform that even comes close to being able to analyze sentiment and sentiment drivers than NetBase. My account manager and social analyst team is incredibly helpful, available, and knowledgable. What do you dislike? Occasionally I am overwhelmed by the incredible number of options for analysis and the dashboard feature is really confusing to set up (but powerful when you figure it out). Recommendations to others considering the ...

NetBase is a very powerful platform

What do you like best? NetBase is well suited for research, new business, and diving into broad topics and finding subtrends.It also does a great job of getting to a deeper level of sentiment and behaviors/attitudes that some other platforms through NLP and the use of themes (with more accuracy). The highly flexible platform ensures that you can cut and filter your data in just about any way imaginable, and it's done very quickly. For research projects where historical data is important, ...

Hands Down One of the Best Social Analytics Tools

What do you like best? Netbase is easy to use once you learn the ins and outs of the platform. But once you do, you'll be a social listening genius. What do you dislike? I was the system would let us search for content quickly. Something it takes 10-15 min for results to return. So speed would be something I'd love to see improved in the system. What problems are you solving with the product? What benefits have you realized? This tool is helping us find a lot of new ...

Netbase for New Business

What do you like best? I love how you can either get a good overall story from a topic of choice, but you can also delve deep into a topic, revealing the hidden nuggets you would not be able to discover otherwise. Also, it is a great tool to help you with confirming a social hypothesis. You can monitor other brand's social presences, and see if techniques work, why, and how you can do it for your own brands. What do you dislike? Sometimes, it can get confusing with all of the ...

Great Product and Phenomenal Support

What do you like best? Over the past decade, I’ve had the pleasure to experience the evolution of the social intelligence field. NetBase has proven to be more than just a social intelligence tool. It has by far some of the best features in the market, inclusive of cross-tabs, geography to the city and metro level, the Brand Passion Index, and automated alerts that are life savers. Product support is another HUGE bonus with NetBase. From our account manager to our dedicated ...

The "go-To" place when metrics are needed

What do you like best? Once you get to know the platform, this is simply the one place you'll keep going back to gather all your data, regardless of what type of work you're doing What do you dislike? learning curve is kinda steep. Not the easies, nor the prettiest application to work with What problems are you solving with the product? What benefits have you realized? When your client is very data driven, this application helps you stay on top. IT also provides in-depth ...