NetBase Reviews in May 2025: User Ratings, Pros & Cons

strategist

What do you like best? What i like best about netbase is that it has a lot of functionalities where I can play around with the dashboard. What do you dislike? It takes a very long time to load a topic. Recommendations to others considering the product: the customer service is great, they're always launching new features, but it is a bit slow in gathering data What problems are you solving with the product? What benefits have you realized? trying to incorporate ...

Analyst

What do you like best? The built-in features that allow for cutting data quickly. Regular updates that cater to client needs. What do you dislike? The decahose vs. firehose distinction -- primarily not being able to retroactively build firehose monitors. The limited ability on Instagram (such as tracking brands' Instagram accounts). What problems are you solving with the product? What benefits have you realized? Finding insights for planning purposes and reporting.

Great social listening tool for those with experience and budget

What do you like best? - Dashboard setups and topics/themes are very easy and out of the box - Ability to pull real insights based on a clear objective/goal. - Navigation and user interface is easy / intuitive. What do you dislike? - Some of the visualizations are colorful and visually pleasing but useless in telling story or providing real insights. - Dashboards are limited in click through and editing (have to go to Analyze section to update). - Onboarding / ...

NetBase

What do you like best? Beautiful reports. Deep analytics and insights. Competitor comparisons. What do you dislike? No owned channel monitoring when we first signed on. Now alerts are very delayed which renders the feature almost useless. Recommendations to others considering the product: Make sure you are clear on what features are included in your contract before signing. What problems are you solving with the product? What benefits have you realized? Social ...

Netbase review from agency

What do you like best? I like the ability we have to perform competitive analyses and do social listening for a multitude of different topics. The preloaded reports are also really great for easy report building. What do you dislike? The negative alerts for FB have a serious lag time, the sentiment is not as intelligent as I would like and there is not a real ability to compare paid to organic media. You also can't save a topic with a theme which can get time consuming. ...

NetBase is a very powerful platform

What do you like best? NetBase is well suited for research, new business, and diving into broad topics and finding subtrends.It also does a great job of getting to a deeper level of sentiment and behaviors/attitudes that some other platforms through NLP and the use of themes (with more accuracy). The highly flexible platform ensures that you can cut and filter your data in just about any way imaginable, and it's done very quickly. For research projects where historical data is important, ...

Hands Down One of the Best Social Analytics Tools

What do you like best? Netbase is easy to use once you learn the ins and outs of the platform. But once you do, you'll be a social listening genius. What do you dislike? I was the system would let us search for content quickly. Something it takes 10-15 min for results to return. So speed would be something I'd love to see improved in the system. What problems are you solving with the product? What benefits have you realized? This tool is helping us find a lot of new ...

Great Product and Phenomenal Support

What do you like best? Over the past decade, I’ve had the pleasure to experience the evolution of the social intelligence field. NetBase has proven to be more than just a social intelligence tool. It has by far some of the best features in the market, inclusive of cross-tabs, geography to the city and metro level, the Brand Passion Index, and automated alerts that are life savers. Product support is another HUGE bonus with NetBase. From our account manager to our dedicated ...

Netbase for New Business

What do you like best? I love how you can either get a good overall story from a topic of choice, but you can also delve deep into a topic, revealing the hidden nuggets you would not be able to discover otherwise. Also, it is a great tool to help you with confirming a social hypothesis. You can monitor other brand's social presences, and see if techniques work, why, and how you can do it for your own brands. What do you dislike? Sometimes, it can get confusing with all of the ...

The "go-To" place when metrics are needed

What do you like best? Once you get to know the platform, this is simply the one place you'll keep going back to gather all your data, regardless of what type of work you're doing What do you dislike? learning curve is kinda steep. Not the easies, nor the prettiest application to work with What problems are you solving with the product? What benefits have you realized? When your client is very data driven, this application helps you stay on top. IT also provides in-depth ...