NetBase Reviews in June 2026: User Ratings, Pros & Cons

NetBase

What do you like best? Beautiful reports. Deep analytics and insights. Competitor comparisons. What do you dislike? No owned channel monitoring when we first signed on. Now alerts are very delayed which renders the feature almost useless. Recommendations to others considering the product: Make sure you are clear on what features are included in your contract before signing. What problems are you solving with the product? What benefits have you realized? Social ...

Netbase review from agency

What do you like best? I like the ability we have to perform competitive analyses and do social listening for a multitude of different topics. The preloaded reports are also really great for easy report building. What do you dislike? The negative alerts for FB have a serious lag time, the sentiment is not as intelligent as I would like and there is not a real ability to compare paid to organic media. You also can't save a topic with a theme which can get time consuming. ...

Social intelligence at your fingertips

What do you like best? I love the emotional intelligence built into the platform. This tool provides a level of insight that we otherwise wouldn't be able to receive. It also saves my team hours of manually analyzing comments from a wide variety of sources online. The word clouds are so useful to incorporate in presentations. The stream lets us dig in to each individual comment so we can reach out to those that have used negative sentiment to turn them into a brand advocate. What ...

netbase-love it

What do you like best? I love the insights it provides for our brands What do you dislike? i need an in person rep-I hate just having calls with my rep Recommendations to others considering the product: u don't get an in person rep What problems are you solving with the product? What benefits have you realized? social listening to drive awarnenss in order to scale our products

What a great, intuitive tool! Very user-friendly!

What do you like best? It's very intuitive and easy to navigate! Everything works EXACTLY like you'd want it to. And any hiccups we've encountered have been addressed by the amazing customer support staff. What do you dislike? Early in our testing, smaller brands were not being recognized. It appears that NetBase has been working to fix that, as their customer service has been spectacular! Recommendations to others considering the product: I'm relatively new to the world of ...

Great social listening tool for those with experience and budget

What do you like best? - Dashboard setups and topics/themes are very easy and out of the box - Ability to pull real insights based on a clear objective/goal. - Navigation and user interface is easy / intuitive. What do you dislike? - Some of the visualizations are colorful and visually pleasing but useless in telling story or providing real insights. - Dashboards are limited in click through and editing (have to go to Analyze section to update). - Onboarding / ...

Good all round tool, firehose access ensures data sufficiency, audience demographics are useful

What do you like best? Netbase is the primary tool used for social listening in our organization. We appreciate the reliability this tool delivers in terms of mentions and author counts. The text analytics- especially the different word clouds for brands, personalities etc are useful as well. We also appreciate the fact that Netbase is constantly evolving to include more data and features. Their customer support is responsive and helpful. We also use their Pulse dashboards, which are a ...

The most flexible social listening tool I've used

What do you like best? I found the "sound-byte" function to be incredibly valuable. Other social listening and media monitoring tools that I've used do not possess the same functionality, which has forced me to constantly refresh or reframe the parameters of my search query. Conversely, Netbase makes it easy to hone in on very granular data points and give my clients the service they deserve. What do you dislike? My only real issue with Netbase is its reliance on decahose data to ...

Must use for any social team!

What do you like best? The social listening is top notch and the information you can get is great- top terms, demographics, sentiment, passion etc. What do you dislike? Instagram analytics would be great when that API opens :) What problems are you solving with the product? What benefits have you realized? We are solving branding problems and this tool gives clients a great view of the current state of their business. After marketing initiatives we can look back and compare.

Great Solution for Social Listening & Insights gathering!

What do you like best? I've used many social listening tools, but NetBase has been by far one of the most intuitive and best solutions. We are able to quickly build queries in Boolean or assisted format and quickly dive into conversation insights. The customer service is AMAZING! What do you dislike? This tool is best suited to find audience and conversation insights, but it needs a little more work on the measurement and analytics piece. Nonetheless, I have truly enjoyed using ...