NetBase Reviews in June 2026: User Ratings, Pros & Cons

Netbase Quick Snippets of Social Listening for Clients

What do you like best? Word clouds on word clouds on word clouds. Working with those who don't understand the power of social listening, word clouds provide an easy way for them to understand and digest findings. What do you dislike? The way to input queries can become tedious and complicated. Recommendations to others considering the product: Lean on the customer service offered. What problems are you solving with the product? What benefits have you realized? ...

Great but could be better

What do you like best? The user interface, the and/or usage, easy to learn, get visuals What do you dislike? some gaps in and/or methodology, no Facebook data, hard to pare down for common words, can't observe linguistic patterns What problems are you solving with the product? What benefits have you realized? How are people talking about a brand? great in answering this unless a common name What brands are most common for a topic? hard to do % share of social

Simple, enriched with key data points

What do you like best? Dashboard and the way they have segmented all the key data points. Last but not the least prompt response from Netbase team What do you dislike? Sentiment tool and lact of FB integeration What problems are you solving with the product? What benefits have you realized? Analyzing social landscape, competitor analysis and finding key content buckets and ideas

I'm mainly a new user, but I liked what I've experience with this product so far.

What do you like best? The fact that we can create reports, and compare Topics between each others. What do you dislike? That we can't compare a same Topic in different timeframe. Recommendations to others considering the product: On our end, we often compare a same Topic, but in a different time frame. It could be really useful to give us the opportunity, for example, to use the Topic Comparison option, but with a different time frame. What problems are you solving ...

My experience so far has been great.

What do you like best? I like how there is so much you can do and NetBase experts are always there to help you out if you run into any speed bumps. What do you dislike? I feel that we need to have more of a face-to-face connection with a rep on Skype, etc. to have more of an interactive experience. What problems are you solving with the product? What benefits have you realized? We are able to access tools we weren't able to access before and dig deeper into social trends ...

Dependable listening tool netbase

What do you like best? The tool is quite exhaustive. The mobile dashboards are useful. Concept of analyst access and business used access works. What do you dislike? History access should be like Google. I should be able to access data without a timeline restriction. Since our search volumes are huge we find decahose to be quite restrictive. Recommendations to others considering the product: Great tool. Go for it. What problems are you solving with the product? What ...

Very powerfull tool

What do you like best? Semanthyc analysis, speed, innovation, audience 3 D. What do you dislike? UX design, don't have rules for classification. What problems are you solving with the product? What benefits have you realized? I've gained time.

Netbase is great for competitive research on agency pitches!

What do you like best? I love the organic conversation capabilities, as well as the firehose capabilities for Twitter (if you sign up for it) What do you dislike? I do dislike that there isn't a dashboard right when you log in with all of your analyzed topics. Recommendations to others considering the product: Definitely give it a try, especially for competitive research and new business pitches. What problems are you solving with the product? What benefits have you ...

Great If You Know What You're Doing

What do you like best? I like that you can get a holistic view of a conversation online. Typically to uncover valuable insights you will have to run multiple keyword sets, removing things that are skewing the conversation, but the final product can be quite insightful if you know how to use it. What do you dislike? You can't get a full picture without supplementing it with other tools. This is primarily because it doesn't automatically pull in all of the Facebook, LinkedIn, or ...

Good social listening tool, somewhat limited set of data

What do you like best? I like the simplicity of the platform and the abundance of analytics features (e.g. word clouds for key topics, attributes, emotions, behaviors, hashtags, etc.). They're also continually adding new features and improving their UX. What do you dislike? My main issue with the platform is that the data only goes back 2.5 years. It makes it difficult to see trends over time. Also, at this time Facebook data is subscription-only, and IG data is limited. What ...