NeonCRM Reviews in June 2026: User Ratings, Pros & Cons

"Good product, shaky customer service"

What do you like best about Neon CRM? Easy to use, good for donor prospecting and management, shows relationships between donors. What do you dislike about Neon CRM?

"The BEST shopping experience and the BEST deal!"

What do you like best about Neon CRM? Look here first! The shopping experience was incredible compared to other CRMs. I loved that my sales rep, Kyle, showed me an in-depth walk through of Neon using a preexisting organization. It made it so easy to picture my organization in the software. Kyle is experienced in non-profit management and knew what an organization of my size needed in a software. That really helped us determine what functionality we were looking for since this would be our ...

"I use NEON on a daily basis to management several of our programs."

What do you like best about Neon CRM? The fundraising component is relatively easy to use for our participants. What do you dislike about Neon CRM?

"NeonCRM Still Impressive with A Year in Use"

What do you like best about Neon CRM? The best thing about NeonCRM is the quick access to live customer service. I will not say there are not occasional issues, but when there are, it is a quick incident report and a solution within hours. Everyone is friendly and knowledgeable and understands the world of non-profit. The same names you read online are the people you speak to in person or through webinars. It's like family.

"Neon CRM "

What do you like best about Neon CRM? Flexibility of settings and functions with the system What do you dislike about Neon CRM?

"A robust product for the price, but still requires improvements on everyday functionality"

What do you like best about Neon CRM? NEON CRM does a great service to the nonprofit industry by offering a fairly robust, cloud-based CRM solution for a reasonable price. It fills the bill when handling basic functions and does a good job of tracking communications (including its internal e-mai program) and automated acknowledgement letters. It is fairly intuitive and easy to learn with a wealth of videos and an extensive knowledgebase which answer a variety of questions.

"Easy to learn, easy to use"

What do you like best about Neon CRM? This is a great CRM for smaller organizations. It is easy to use, allows for fairly complete records of constituent information, and the training videos and documentation are well-executed. I have been using CRM-type systems for over 20 years and I think Neon CRM is an excellent value for the price. The knowledgebase is easy to search and the help I have received from the helpdesk has made my work much easier.

"Fairly new user"

What do you like best about Neon CRM? Having multiple functions within one system. What do you dislike about Neon CRM?

"No data base is perfect"

What do you like best about Neon CRM? 1) It can be maintained in the cloud 2) It can be customized What do you dislike about Neon CRM?

"Great service!"

What do you like best about Neon CRM? I am able to have everything in one place with easy access. Entering information wether it be financial or individuals contact info is easy to find and change if necessary. If a co-worker is looking for something I can tell them to look it up in NEON and they always are able to find it.