Neat Reviews in June 2025: User Ratings, Pros & Cons

Liza helped me. Very competent help.

Liza was the tech who helped me. Very competent agent.

Romon was wonderful tonight

Romon was wonderful tonight. Helped me with getting started. Two days ago Stephen helped me with drivers and getting set up and walked me through how to do things. Both gentlemen were patient and wonderful with me.

The technical support was very…

The technical support was very professional and helpful

My Tech was very professional

My Tech was very professional, returned my call in a timely manner, and assisted me to make sure my program was installed and working properly.She was pleasant and showed much patience in working with me.Thank you Liza C. and I look forward to working with you in the future.

Ramone was excellent

Ramone was excellent

Great Customer Experience

Great Customer Experience, exceeded my expectations for customer support, fast response and knowledgeable staff.

Excellent assistance in installing the…

Excellent assistance in installing the new Neat system. It took several days to to put the old information from my old Neat system to the cloud. The rep was very persistent and professional in her assistance. You have a winner in her as a customer service rep. ThanksRandy Schnoebelen

I recently had an issue with nest…

I recently had an issue with nest receipt. I am using legacy software. They would not even talk to me until I purchased a subcription so i had to purchase a gull year upfront. The fix was relatively easy once they started their support. They resolved my issue and the support tech was super helpful. I feel the policy of only helping subscription customers is a little challenging especially since I've been using desktop neat receipt for over 7 years without an issue.

My teach was awesome he resolve my…

My teach was awesome he resolve my concerns quickly.

I was having issues with moving my…

I was having issues with moving my older NEAT scanner to my new computer. Your online technician was extremely profession with helping resolve my problem.