Neat Reviews in June 2025: User Ratings, Pros & Cons

Fast, friendly service and results!

I received quick, courteous support and my questions and issues were dissolved in no time! I greatly appreciate it, as I was able to get back to work.

I needed to update my NEAT …

I needed to update my NEAT as I had not used it in several years. Dolly very patiently walked me through the process of both updating my NEAT, and training me on using the new version. She also called the next morning to make sure I understood how to work within the new version and the cloud.

Great system for new user, terrible if transferring from Legacy

I had the original Neat system, and was very disappointed when they went from that system to the current system.However due to the poor image quality from the original software I finally bought a subscription of the system they currently have.I tried the system out on a trial basis first and the quality was 100 times better and filled in more info.So after spending $300+ for a year subscription, I was told to contact support to transfer my files from the Legacy version to the cloud.They ...

May Ann was excellent

May Ann was excellent ! She very patiently walked me through the process. I spent hours trying to navigate the program without help and she walked me right through in less than 30 minutes.

I went to chat and got immediate in…

I went to chat and got immediate in depth support from someone who stayed with me to make sure the problem was completely solved. At the end of the call, she even saved me some money on my old plan.

Steven worked with me to resolve issues…

Steven worked with me to resolve issues with my neat scan utility on my computer and to walk me through the system, explain my questions with regard to what the system will or won't do, to include printing and reports. Very patient and understanding.

Excellent response time!

Excellent response time!Excellent service and professional staff!Liza treated me with great respect and took the time to show me exactly what she was doing and to keep things simple and understandable in order to help me with my issues.I would highly recommend Neat to any business or person for their accounting and organizational needs. Hands down best in their field!

Great quick answer

Great quick answer, had my office scanner and mobil devices set up in minutes. I had to have a year subscription before I could get support though, not much support available under the 2 week trial. Looking foward to the year with neat!

I loved Neat Desk, The Neat Company. Neat.com

I loved Neat Company. Neat desk/ Neat.com until they went money hungry!! I will not use it any more. Got a regular scanner so they can't control my downloads or charge me to use what I already paid for. Nothing but propaganda!!I have tried to download the product driver from the CD purchased around 7yrs ago and all it will do is direct me to a website wanting money.

The representative was extremely…

The representative was extremely helpful in helping us learn all the features that will benefit us using the neat software.Very courteous, easily understood, very well mannered. We are very pleased with her and her abilities.