9.3
Spot Score
Streamline your business with MYOB
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MYOB is a longstanding and robust accounting software solution, offering tools to streamline financial management for businesses of various sizes. Users appreciate its comprehensive feature set, including automated accounting, bank feeds, payroll management, and detailed reporting capabilities. The platform's ability to handle tasks like tax compliance, ...Read more
Excellent customer service with knowledgeable, patient, and helpful staff for resolving queries and providing step-by-step assistance.
User-friendly interface that simplifies day-to-day tasks, bookkeeping, invoicing, and report generation.
Comprehensive accounting features for payroll, expense tracking, taxation, and compliance, making it suitable for businesses of various sizes.
Automates accounting processes and integrates bank feeds, significantly reducing manual effort.
Subpar customer support experience with long wait times, call disconnections, and unresolved issues being frequently mentioned.
Frequent bugs, system glitches, and problematic updates negatively affect usability and create additional work for users.
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C
customer
07/15/21
My online chat with Chris answered the…
My online chat with Chris answered the queries I had quickly and he promptly forwarded an email with the information I needed to upgrade.
C
Camille
07/15/21
Great work Emma!
Emma is nice and very accurate.
P&
Psychology & Wellbeing Admin C
07/14/21
Darren was very helpful as sometimes it…
Darren was very helpful as sometimes it was not easy to explain a problem. he's patient.
LO
Leigh Oldham
07/13/21
Tanya was extremely patient and very…
Tanya was extremely patient and very clear in her instructions, which was great for me as I am not strong with technology. The problem was solved very efficiently and I can now process our payroll on time which is very important for our business and our employees! Thank you so much Tanya
JP
Jillian Patane
07/12/21
MYOB HELP DESK
I am very happy that my MYOB inquiry was sorted in a matter of 10 minutes by the Help desk operator and Darren was polite and patient with my lack of knowledge and skills. Thanks for this service it's so very good.
KH
Kelli Hynes
07/12/21
Excellent help
Excellent helpThank you Darren
CW
Cherry Waaka
07/08/21
Alistair was great to deal with
Alistair was great to deal with, found solution & gave me step by step instructions while on the phone to fix problem. Great communication skills, thanks Alistair.
WY
Winnie Ye
07/08/21
I have spoken to two technical…
I have spoken to two technical supporters. They were very patient and understood my issues quickly. They refer my case to the relevant team and the problem is resolved promptly.The only concern is I had to repeat a lot of tests when I talked to two different staff. It would be great if the first person could tell the second one what steps he has already taken so that the customer do not to repeat the same tests.
GB
Gerard Boterman
07/08/21
See comments in feedback
See comments in feedback
DW
Danny Wang
07/07/21
The consultant responded to me very…
The consultant responded to me very quick and provided me the easy solutions. I am happy that the issue is solved very quickly.
