Mynd Reviews in June 2025: User Ratings, Pros & Cons

1 star is to generous

I have lived in my house for 9 years Mynd bought the realtor company and within a months time they were doing inspection after inspection, to them saying they are selling the property. I got an EMAIL! Yes a email, stating my lease is being terminated, I have a month to move, because my home life and work schedule is an inconvenience for them showing the house. They have absolutely no regards for families or values. They only care about money and not people. Not to mention I have never been ...

Terrible at Getting back to you

This company is terrible specifiically my property manager, they are so quick to approve your application but they dont have a direct line You call the call center, 50 times, requesting a call back, I understand my manager jacqueline Gall is out of office why doesnt she have a back up. We are supposed to move the 26th, we havent seen the property, at all and no one is calling us back and we need to break lease and we dont even know if we can because no one is calling us back. Call center ...

When we moved in we had a huge list of…

When we moved in we had a huge list of things that we cleaned fixed abd the whole house smelled of marijuana. We planted a whole new backyard since there was no grass to begin with and recleaned the whole house. Fast forward 3 years on our move out we were charged over $550 for landscape cleaning, $300 for cleaning of the house even though we did a huge deep clean before we left. Not super pleased with how much work we did to maintain the area and then having all these huge charges for ...

💩😡😡😡

Hello, I would love to be able to give you 0 stars but it is not possible, this company bought the house in which I am now rented from another company with which I acquired this rental for the first time, this purchase was made while I was living with a current contract with the previous company. To say that: THE WORST EXPERIENCE AND DECISION THAT ANYONE COULD HAVE, I didn't even have a choice, the maintenance service is horrible, I still have a traffic jam problem that I reported in ...

NEGLIGENT COMPANY TERRIBLE CUSTOMER SERVICE

My family and I are extremely concerned as to why the property still smells strongly of fresh paint after over a year. We are constantly experiencing health problems such as headaches and respiratory issues since moving into the property. Even now when we have visitors they immediately notice the smell of paint. We requested Mynd (Charlotte) to send someone out to inspect the house. The vendor who came out was shocked to inform us that a bad of dry paint was OPEN and left beside our HVAC ...

AVOID AVOID AVOID I am unable to get in…

AVOID AVOID AVOID I am unable to get in touch with them after they're charging double our security deposit, including the cost of "prorated paint", charging for things that were already in the house before move in and double charging pretty much everything on the move out charge list. At this point they are also impossible to get ahold of via phone and ignoring my messages on their portal system. I am currently getting my lawyer involved but this all should not be happening in the first place.

Avoid like the plague!

Ugh. I wish I had read these reviews before I decided to use MYND to lease my property. The move in process is a disaster, charging astronomical amounts to get the property “move-in ready”. This is where they make their money; up charging on services. I paid for a “move-in ready clean” which was $300. The tenant moved in and said the place wasn’t clean enough, I was then charged $350 for another “move-in ready clean”. Sounds crazy but it’s true - the work was also done without pre ...

House unsafe to move into

Save yourself the stress and frustration and just don’t rent from this company. They don’t communicate, they don’t answer maintenance requests even if they’re emergencies. After moving our move in date twice for “maintenance” we arrived at the house to find a tree fallen over the power lines in the back yard, nearly on the roof, making it a dangerous fire hazard. The tree looked as though it had been there for some time, given the grass had grown up around the limbs that had fallen to the ...

RUN - do not walk - AWAY from this company

Company uses contractors who have no idea what they're doing. Just a few things that went wrong: > They decided they didn't want to use the SimpliSafe door lock I had installed, so they removed it and threw it in the trash without my permission. > They painted the entire interior so poorly it all had to be repainted. > They painted a door painted previously with semi-gloss but used flat paint. The paint began peeling away and had to be redone. > They seem to have sub-contracted to a group ...

Overcharging

They never fix the issues that our tenants report. They also over quote prices for repairs - A simple call to few vendors will confirm that for you. They also tell you there were repairs, but don't provide details on what the repairs are. Extremely poor communicating, overcharging are common problems with Mynd.