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MyFax - Fax Software

MyFax Reviews in May 2025: User Ratings, Pros & Cons

Efficient faxing made effortless.

4.2

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MyFax Reviews & Ratings

4.2

Very Good

Based on 1015 ratings & 604 reviews

Rating Distribution

Excellent

(551)

Very Good

(22)

Good

(8)

Poor

(1)

Terible

(22)

Expert's Review

MyFax has proven to be a reliable and customer-centric service over the past year, as highlighted by numerous satisfied users. The standout feature of MyFax appears to be its exceptional customer service, with multiple customers praising representatives like Elizabeth, Chris, and Nicoleta for their prompt and efficient support. Users consistently mention quick ...Read more

MyFax pros and cons

  • Efficient and responsive customer service team, providing quick and professional assistance.

  • Support representatives like Nicoleta L, Elizabeth V, and Marijana excel in handling customer issues promptly and efficiently.

  • Service offers attentive and personalized support, making customers feel valued and cared for.

  • Navigating the system and finding certain features could be challenging for some users.

  • Lack of clarity or clear confirmation on actions taken, such as service cancellation, can be improved for better user experience.

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Showing 141-150 out of 604

AC

Arkady Chayka

12/06/22

5 out of 5

Iraia was very prompt and did my…

Iraia was very prompt and did my request of changing the credit card on file perfectly.

MT

Mickey Turner

12/05/22

5 out of 5

Great service!

Date of experience: December 06, 2022

JO

Jessica Orr

12/04/22

5 out of 5

It's always hard to cancel a…

It's always hard to cancel a subscription that is working well. Our non-profit has to cut costs this next year. My phone conversation with Eveldina was pleasant and she was helpful without any negative pressure. Thanks and Yes, I would recommend to other businesses.

TS

Tamara Starks

12/04/22

5 out of 5

I spoke with the online agent named…

I spoke with the online agent named ELIZABETH and she took care of my need, was professional and friendly. SHE WAS PATIENT with me and my computer !!!

L

Lisa

12/04/22

5 out of 5

Excellent customer service call

Excellent customer service call. They answered the phone quickly and assisted me with my needs.

LM

Lynda Morrison

11/30/22

5 out of 5

Lyra provided great customer service!

I spoke with the online agent named Lyra and she took care of my need, was professional and friendly. I have used MyFax for over 10 years for my business so that I could get a fax by email. It has been a great service. :-)

MY

Michael Yeo

11/29/22

5 out of 5

Customer service was really helpful and courteous.

Customer service was really helpful to cancel my subscription. Unfortunately, since we have no more use, we had to cancel it. He was also giving me other options as well.

L

Linda

11/24/22

5 out of 5

My husband passed away and I had to…

My husband passed away and I had to cancel this service. The representative was kind and helpful and helped me to complete this task.

MB

MS. BROWN

11/21/22

5 out of 5

Russ! THE MAN!

Russ was very helpful and didn't even sweat making it happen! I can appreciate amazing customer service and this is what Russ does for the company! Thank you Sir!

CO

Cheryl O'Hagan

11/20/22

5 out of 5

Excellence in Service - MyFax

Have had MyFax for many years. The service has been excellent in all aspects. Customer Service, Billing, Production. Been a great experience all the way!!