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MyFax - Fax Software

MyFax Reviews in May 2025: User Ratings, Pros & Cons

Efficient faxing made effortless.

4.2

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MyFax Reviews & Ratings

4.2

Very Good

Based on 1015 ratings & 604 reviews

Rating Distribution

Excellent

(551)

Very Good

(22)

Good

(8)

Poor

(1)

Terible

(22)

Expert's Review

MyFax has proven to be a reliable and customer-centric service over the past year, as highlighted by numerous satisfied users. The standout feature of MyFax appears to be its exceptional customer service, with multiple customers praising representatives like Elizabeth, Chris, and Nicoleta for their prompt and efficient support. Users consistently mention quick ...Read more

MyFax pros and cons

  • Efficient and responsive customer service team, providing quick and professional assistance.

  • Support representatives like Nicoleta L, Elizabeth V, and Marijana excel in handling customer issues promptly and efficiently.

  • Service offers attentive and personalized support, making customers feel valued and cared for.

  • Navigating the system and finding certain features could be challenging for some users.

  • Lack of clarity or clear confirmation on actions taken, such as service cancellation, can be improved for better user experience.

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Showing 131-140 out of 604

BD

Benjamin David Russo

01/10/23

5 out of 5

Russ was exceptional

Russ was genuinely concerned and super helpful.

PR

Paul R Henry

01/04/23

5 out of 5

My respresentative Russ Hahn was terrific!

My respresentative Russ Hahn was terrific. In addition to being friendly & pleasant to talk to, Russ handled my issue with confidence & kept me informed during our call. This is the kind of care you want to receive when calling. I believed I was in good hands & that my issue (which was not negative) would be resolved correctly. And it was. Thank you Russ!

JH

Jim Herro

01/02/23

5 out of 5

Greatly appreciated

Lyra was to the point, very helpful and very professional.

CH

C. Herrera

01/02/23

5 out of 5

Russ was great!

Russ was very helpful and he helped me solve my problem without issue. He was patient and understanding.

RN

Rich N

12/27/22

5 out of 5

Mohd Represents Excellence

Mohd was professional, friendly, and helped me from start to finish to make certain that my fax was successfully sent. It is not often that you are treated so importantly.

J

JB

12/26/22

5 out of 5

Good service

The service works, and the helpline is helpful. Marijana was friendly and efficient.

YB

Yvette Barth

12/19/22

5 out of 5

Fax ISSUE w Billing RESOLVED QUICKLY

Response time was great, tone of email very respectful, and understanding my issue! ISSUE resolved!

JA

Janelle A

12/14/22

5 out of 5

Resolution of Billing Issue

I have been having an issue for several months now with continued billing after closing my account, but after speaking with Russ H, this issue has finally been resolved. Russ took the time to listen to me, research the issue, and find a solution. He was also very courteous and professional. Thank you Russ for your help and exceptional customer service.

K

Kevin

12/13/22

5 out of 5

Great Experience

My experience was great due to the polite, prompt & precise help I was given.

CH

Clayton Hay

12/12/22

5 out of 5

I had an issue with my payment account

I had an issue with my payment account. the agent was polite and professional. She was able to resolve my issue. Thank you