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MyFax - Fax Software

MyFax Reviews in May 2025: User Ratings, Pros & Cons

Efficient faxing made effortless.

4.2

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MyFax Reviews & Ratings

4.2

Very Good

Based on 1015 ratings & 604 reviews

Rating Distribution

Excellent

(551)

Very Good

(22)

Good

(8)

Poor

(1)

Terible

(22)

Expert's Review

MyFax has proven to be a reliable and customer-centric service over the past year, as highlighted by numerous satisfied users. The standout feature of MyFax appears to be its exceptional customer service, with multiple customers praising representatives like Elizabeth, Chris, and Nicoleta for their prompt and efficient support. Users consistently mention quick ...Read more

MyFax pros and cons

  • Efficient and responsive customer service team, providing quick and professional assistance.

  • Support representatives like Nicoleta L, Elizabeth V, and Marijana excel in handling customer issues promptly and efficiently.

  • Service offers attentive and personalized support, making customers feel valued and cared for.

  • Navigating the system and finding certain features could be challenging for some users.

  • Lack of clarity or clear confirmation on actions taken, such as service cancellation, can be improved for better user experience.

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Showing 121-130 out of 604

LG

Liz Golibart

03/08/23

5 out of 5

Great customer service and support.

The tech was very knowledgeable and patient. He helped me through a very complicated problem with a professional and kind attitude. Great custmer service and support.

LT

Lara Tosh

03/06/23

5 out of 5

The interface was easy to navigate and…

The interface was easy to navigate and use -AND my faxes were quickly and easily sent (and received). MyFax is excellent value for the money spent. I signed up for the lowest cost subscription option and I'm beyond satisfied. There are absolutely NO hidden fees or charges. Their customer service personnel were extremely competent, professional, and handled my concerns with kindness and efficiency. They were responsive and responsible in their follow-up. When it was time to end my ...

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CH

Crazie Hunt

02/21/23

5 out of 5

Fast, Transparent and Best Customer Support

Their website works really fast, and the most thing I loved was there customer support, whenever I called I was guided and supported for all my queries and there was no hidden fee everything is transparent, I am also happy for their trial version to test if everything suits our business or not.

SW

Seymour Watson

02/15/23

5 out of 5

Mohd was very knowledgeable and help me…

Mohd was very knowledgeable and help me with all my questions and concerns he also gave me some very useful information regarding the new services myfax offers and also the new updated app he was truly awesome I give him 10 stars if there was a 10 stars option.

AD

Alicia Diaz

02/14/23

5 out of 5

Incredible Experience

What a wonderfully pleasant and professional gentleman. Thank you for hiring such incredible Customer Service members. It made my experience so great, I cant wait to tell everyone about MyFax. Thank you Moe for all of your help. You made my day.

DP

Dave Phillips

02/13/23

5 out of 5

Moe Qutifan was a true pleasure to work…

Moe Qutifan was a true pleasure to work with and he effectively helped me solve the problem I had, and stayed on the line until I had verified that the problem was solved. He is a valuable asset to the MyFax organization!

G

GP

02/12/23

5 out of 5

Eveldina was quick to respond and had…

Eveldina was quick to respond and had sorted the issue. Great service. Thank you.

DR

Diva R Mejias Diva's Two Cents

02/09/23

5 out of 5

Thank you for great customer service

Date of experience: February 10, 2023

JM

Jacob Morris

02/06/23

5 out of 5

Exceptional customer support

Polite, highly competent, and responsive customer support at all hours. The CSR quickly solved my issue.

S

SR

02/05/23

5 out of 5

Russ was so very kind to inform me…

Russ was so very kind to inform me about many other options in which I could send faxes. He was a pleasant and very knowledgeable person to speak with. Thank you Russ!!!