Mojo Helpdesk Reviews in June 2025: User Ratings, Pros & Cons

"Mojo is a great help desk system that fulfils all the needs that a ticketing software should!"

What do you like best about Mojo Helpdesk? I like the personal ticket assignements. Thy are right there in one list and with our SLA's I can seen when one is due. I like how easy it is to catagorize and assign tickets to other techs.

"better than Service Now"

What do you like best about Mojo Helpdesk? It is full features, flexible, and customizable for our workflow What do you dislike about Mojo Helpdesk?

"Effective help desk tool that helps us with the ticketing system"

What do you like best about Mojo Helpdesk? I like all its useful features and the price is low for the results it gives. I like the experience it provides and that its features are basic and provide a great experience. Also great is the user interface and integrated ticketing system that is easy to navigate and uses bots to automate certain areas.

"Excellent help desk ticket splitting tool with good easy to use features"

What do you like best about Mojo Helpdesk? I love the features of the mailbox system and that it can be customized with great easy to use features. I like your service and it is improving little by little. I also like that the tickets show details and your location and that the templates can be customized for easy of use.

"The best ticketing and table support software out there"

What do you like best about Mojo Helpdesk? I like this tool because of how easy it is to implement and its great features that are really superoir to other similar tools. I like that you can manage multiple tickets and it improves the workflow. The customization is excellent and its nice interface and friendly supoport. Great product that leaves a lot to talk about.

"Provide enterprise technical support using Mojo Helpdesk tickets."

What do you like best about Mojo Helpdesk? I have had the opportunity to browse through all the features offered by Mojo Helpdesk, and certainly one of my favorites is the FAQ management because you can schedule tickets for frequently asked questions from customers, automating all this service, just press a button, and you can organize all the solutions which are organized according to the need that the user has, all this can be done from a CSV file which can be imported and exported. The ...

"Improve your company's ticket resolution service."

What do you like best about Mojo Helpdesk? I sincerely consider the interface very easy to navigate; its control panel offers well-defined options, and you don't need much previous knowledge to be able to manage the creation of tickets. I like to be able to keep statistics on the number of tickets I create, the ones I have opened and closed, as well as the answers or resolutions to them. You can also keep track of the time it takes to solve a problem since the ticket was received. Another ...

"Daily ticket management at enterprise level."

What do you like best about Mojo Helpdesk? In the beginning, when you start the program, they offer a guided explanation of each function of Mojo Helpdesk; I think it is great because from the beginning, they are teaching you to understand the platform, in the options of the initial interface I want to highlight the mojo robots which are automated flows that allow you to send tickets massively, you can import data from your users, keys, solutions and assets in CSV format, the offer ...

"Excellent business support service."

What do you like best about Mojo Helpdesk? I like the creative interface in which it is implemented; the options are well defined on the left side of the screen, I can manage my tickets from the control panel quickly and efficiently, and at all times at the beginning of the implementation, I am accompanied by a helpdesk that tells me all the step to follow to make the most of the service, this is great. I can organize reports where tickets can be sorted by age range; I can add forms, types ...

"Usability Experience"

What do you like best about Mojo Helpdesk? The system is very easy to use by colleagues to log tickets and very easy for administration to add new columns and modify the forms.