Mojo Helpdesk Reviews in June 2025: User Ratings, Pros & Cons

"Wish Search Option Was Better"

What do you like best about Mojo Helpdesk? Love the help desk but wish I could easily search previous help tickets to better assist customers. What do you dislike about Mojo Helpdesk?

"Great solution for school facilities and technology"

What do you like best about Mojo Helpdesk? Ease of use. It is simple to submit and track trouble tickets from creation to solution. Cost is also great. What do you dislike about Mojo Helpdesk?

"Excellent Resource!"

What do you like best about Mojo Helpdesk? I love that I get email updates every step of the way. it great for the tickets I personally need to complete, as well as tracking my franchisees needs too.

"Mojo help desk has been great for our school"

What do you like best about Mojo Helpdesk? That we can assign tickets properly and creat custom categories for ticket issues. What do you dislike about Mojo Helpdesk?

"User friendly"

What do you like best about Mojo Helpdesk? It has been a very easy-to-use product and recommended to other organizations. What do you dislike about Mojo Helpdesk?

"Mojo at a mid-sized community college"

What do you like best about Mojo Helpdesk? The software is very simple to implement and use. It has great analytics, is easy to configure, and includes a follow-up survey for the evaluation of services. The queues are easy to set up and assigned throughout the department.

"Great features, powerful automations, worry-free cloud hosting"

What do you like best about Mojo Helpdesk? We love the dev-friendly features like API access available that allows us to trigger events based on ticket types and submitters. The interface is simple but flexible and customizing forms for different users makes it easy for them to fill out tickets, reducing emails and calls.

"Mojo helpdesk review"

What do you like best about Mojo Helpdesk? User interface is pretty good I use it all the time for our school IT helpdesk.

"Very Helpful Tool utilized mutiple ways"

What do you like best about Mojo Helpdesk? I like the fact that I can keep Track of jobs that I am still working on. I can look back at jobs or problems we have had in the past and see what we did to resolve them last time. Being able to look at the still open tickets and touch base with other staff on where those tickets stand so I can jump in and assist if needed.

"Mojo is cost effective and a full solution"

What do you like best about Mojo Helpdesk? Im one of the Mojo owners for our business. I configure/maintain and troubleshoot everything mojo. The ease of setup / integartion with our Azure Ad tenant was ridiculous. We can customize Mojo however we want, in addition to adding extensive If then logic to our forms. When comparing mojo to other helpdesk solutions the software is about the same accors the board to me, but when it comes to mojo you cannot beat the pricing.