Mojo Helpdesk Reviews in June 2026: User Ratings, Pros & Cons

Mojo Helpdesk is an invaluable platform for companies

What do you like best? Mojo Helpdesk has a very fast platform available to customers, standing out for the large number of users it can face without slowing down. What I like most is its integration of email with Yahoo, to track tickets, problems and queries through the help desk. What do you dislike? The platform receives maintenance frequently and although they notify that such updates will be carried out, the service is almost useless in the hours that maintenance is performed, ...

Review of Mojo Helpdesk features

What do you like best? What I highlight most about Mojo Helpdesk is its web portal, which allows you to add content that serves to notify users. On the other hand, I find it very interesting and important for a helpdesk service that has multi language, in order to offer full technical assistance. I like being able to customize the ticket forms and also to integrate them with email. What do you dislike? The platform can be confusing at the beginning and it may take some time to learn ...

Ease of use

What do you like best? Mojo is very easy in terms of submitting help tickets, every area is clearly distinguishable. What do you dislike? Interface seems very outdated and stuck in the past, could be more refined. Recommendations to others considering the product: Make the interface more 2019, right now it seems stuck in the past. What problems are you solving with the product? What benefits have you realized? Problems of not having a single system/location where all staff ...

Mojo is good, but needs to integrate with project management software.

What do you like best? Once request forms are setup, it is easy to share the link, fill out the form and receive notifications. What do you dislike? It doesn't integrate seamlessly with Basecamp project management software. We have to use Zapier and it's very limited in what it pulls. The formatting is messy as well. What problems are you solving with the product? What benefits have you realized? We have multiple campuses who submit multiple types of requests to our corporate team. ...

Does it's job well for employees

What do you like best? It's easy to log and track tickets with IT. Easy to check status. Sends email correspondence when status updated or request logged. What do you dislike? From an employee perspective - it's no different than sending an email - it's just another portal we are asked to use. Although I am sure there is more benefit on the IT side to organize requests. Recommendations to others considering the product: Give it a try - benefit for using it is for IT benefit only. Other ...