Mojo Helpdesk Reviews in June 2025: User Ratings, Pros & Cons

"Help Desk Support Manager and Admin"

What do you like best about Mojo Helpdesk? The help staff helps you every step of the way; Ron helped us o easily transition from our old helpdesk to our new one. It accomplishes all our goals and a lot more.

"Mojo Helpdesk Is a Stupendous Ticketing System"

What do you like best about Mojo Helpdesk? I've used several different helpdesk applications over the years; Jira, Magic/SDE and Spiceworks, just to name a few. However, none of them have impressed me like Mojo has. It's easy to set up and quite enjoyable to use. For example, I was able to get everything set up for my company within a couple of hours compared to Jira which took several hours. I've also rolled Mojo out to other departments besides IT with no issues. These are users that have ...

"Mojo is great for small teams"

What do you like best about Mojo Helpdesk? One of the things I really like about Mojo Helpdesk is its user-friendly interface. The dashboard is easy to navigate, and it's clear where you need to go to create, track, and manage support tickets. The system is also highly customizable, so you can tailor it to your business needs, such as creating custom fields, labels, and statuses.

"It meets all our requirements and more"

What do you like best about Mojo Helpdesk? One of the best features is the metrics for the tickets. These metrics and audit trails allow us to understand better the time required for each issue. All this helps to allocate our resources for tickets better.

"It meets all our requirements and more"

What do you like best about Mojo Helpdesk? One of the best features is the metrics for the tickets. These metrics and audit trails allow us to understand better the time required for each issue. All this helps to allocate our resources for tickets better.

"A good and functional ticket system that can be customized and catered to your support needs."

What do you like best about Mojo Helpdesk? The customization choices and options to create what works best for your certain circumstances. What do you dislike about Mojo Helpdesk?

"A good and functional ticket system that can be customized and catered to your support needs."

What do you like best about Mojo Helpdesk? The customization choices and options to create what works best for your certain circumstances. What do you dislike about Mojo Helpdesk?

"Has come a long way"

What do you like best about Mojo Helpdesk? The fact that they are always listening to their customers and constantly improving the product is excellent. What do you dislike about Mojo Helpdesk?

"It’s is pretty user friendly"

What do you like best about Mojo Helpdesk? I like the fact that now I can download pictures from a mobile phone What do you dislike about Mojo Helpdesk?

"Powerful Customisation"

What do you like best about Mojo Helpdesk? I appreciate the powerful customisation features in Mojo Helpdesk, such as those for notification emails, ticket forms, and even the helpdesk portal that customers see. Our support desk is ever-changing, and this customisability gives us confidence that Mojo Helpdesk can perform for us whatever the weather - I know there is much potential in the available customisation that we have not yet delved into. The advanced search features & results have ...