Mindbody Reviews in May 2025: User Ratings, Pros & Cons

Great for any type of business

PROS & CONS What are the best aspects of this product? I’m using this software to help my clients. I like that the program has its own depth and you can clearly see how much work the team behind it has put in to it. It is perfect solution for booking any type of businesses. The customer service is great team, they are always willing to help and always accessible. What aspects are problematic or could work better? I don’t like that it’s not intuitive solution, especially if you are not tech ...

"Good for the basics"

What do you like best? I like that it is easy to use for the basics of making an appointment and checking people in or out. It is very helpful that guests can schedule online and can buy gift certificates online, as well. What do you dislike? I dislike that the reporting capabilities are very limited and the system runs slow often. Recommendations to others considering the product: This software is great if you are looking for the basics when scheduling and checking in and out. If you are ...

"booker"

What do you like best? Self explanatory. Easy to understand how to use. What do you dislike? Customer service is lacking ever since they expanded outside of Spa and Salon. They need to test with real, multi location companies before implementing changes. Recommendations to others considering the product: Make sure you have a technical support contact and beware of bugs when they do updates. What problems are you solving with the product? What benefits have you realized? We no longer have to ...

"booker"

What do you like best? Self explanatory. Easy to understand how to use. What do you dislike? Customer service is lacking ever since they expanded outside of Spa and Salon. They need to test with real, multi location companies before implementing changes. Recommendations to others considering the product: Make sure you have a technical support contact and beware of bugs when they do updates. What problems are you solving with the product? What benefits have you realized? We no longer have to ...

"Great software, user-friendly, just be prepared to wait sometimes."

What do you like best? I really like the user-friendliness of the software solution, especially the drag-and-drop interface. There are many gift certificate designs as well, and you can also upload a custom gift certificate design. I can see bookings, sales, employee schedules, etc, etc in real time. In addition, there are many reports available and different levels of access for different types of employees. The software, and especially the desktop/laptop version of it, is full of ...

"Booker Software Review"

What do you like best? Flexibility of scheduling. You can customize the times. Appointment reminders are sent via Text and/or E-mail. What do you dislike? The connection their server sometimes lags and does not respond quickly. Many steps to take payments, deposits, and checking a patient out. Recommendations to others considering the product: Better check out procedures. What problems are you solving with the product? What benefits have you realized? Scheduling with email and text message ...

"Great way to streamline "

What do you like best? I love how this software streamlines everything for my business. They provide you with training and a representative will coach you through the setup over the phone. What do you dislike? It is a very complex and a lot to learn. I’m still learning it after having it for over 6 months. Recommendations to others considering the product: Very great software to use that streamline most of my business activity. What problems are you solving with the product? What benefits ...

"Great concept, but not always consistent"

What do you like best? I enjoy the functionality and layout of the dashboard. What do you dislike? Navigating the administrator tools can be rather confusing and often cannot remember how to access a previous screen once outside of it. Recommendations to others considering the product: I suggest shopping around to see what your needs are. The software has good intentions, but often times comes up short in implementation and ease of use. If you have a team who can dedicate themselves to ...

"Best Technical Support"

What do you like best? The tech support has been outstanding. I've called late night and have always gotten a native English speaker who has always been more than happy to help and spend as much time with me as needed. I like that they are able to see your screen and walk you through the process. What do you dislike? Set up can be somewhat challenging but tech support has been extremely helpful. Our system was setup up by a previous owner so it's been challenging for us to go back and undo ...

"Widely used among fitness studios"

What do you like best? I like that I can use this software when checking in students, track their purchase history and class visits, and learn more about each student. What do you dislike? Sometimes when students are checking in from out of region, it is difficult to find them in the system or they may appear to owe for classes even though they don't. Also, the purchasing tabs are not the most intuitive. It will sometimes take a while to find the exact item needed from the dropdown ...