Microsoft Dynamics 365 for Sales Reviews in July 2026: User Ratings, Pros & Cons

Sometimes frustrating but extremely useful

What do you like best? I think the ability to do several different things were helpful. I used the software for student admissions and it was helpful to filter students based on acceptance and sort them in a way that would allow me to send custom emails to them. I also liked the ability to merge students that were duplicated in the site. What do you dislike? It was sometimes a ‘sticky’ software and made it difficult to navigate. For example, sometimes I wanted to look for specific ...

platform that helps the sale

What do you like best? the reports, the reporting and the dashboards are great. What do you dislike? You need a great training to be able to use it completely What problems are you solving with the product? What benefits have you realized? control of the management of the sales team

User experience

What do you like best? Good functionality overall with very quick drill down into figures. What do you dislike? Difficult to get started with it not being very intuitive Recommendations to others considering the product: Invest in training What problems are you solving with the product? What benefits have you realized? Initially difficult to use. Once in use very reliable.

Good

What do you like best? I liked how easy it was to navigate..... What do you dislike? It wasn’t the fastest thing to to use.... What problems are you solving with the product? What benefits have you realized? Helped me to get stuff done.

Difficult to use, poor user design

What do you like best? Stores all the information for clients/members. Reports provide necessary info. What do you dislike? Everything else. You cannot access all of the client's info in one space and the user design is not intuitive to new users. Reports are difficult to generate. Everything in this software feels buried below layers and takes multiple clicks to get what you need. What problems are you solving with the product? What benefits have you realized? Manages all the ...

The most efficient CRM tool I have ever used

What do you like best? This tool is basically a customer relationship tool. The best part is it is cloud-based. You can integrate this with other Microsoft tools as well. This tool supports different mobile platforms like iOS, Android, windows as well. It supports multi-user data entry at the same point of time. It's lead scoring and internal list building/validation feature enable us to determine which technical lead to call first. What do you dislike? Though this product is very ...

Good Software

What do you like best? Ability to capture all the fields, Notes, Outlook integration, ability to create reports and views. Application speed , continous upgrades , availability of 3rd party apps and What do you dislike? Lake of Automation, Manaul input of Values like account headquarter address Recommendations to others considering the product: Go for it What problems are you solving with the product? What benefits have you realized? A collaboration of all Sales in One platform ...

It’s OK

What do you like best? It is fairly customizable and allowed for some flexibility in dashboards. What do you dislike? It’s is so much slower than expected and needs to have a better UI. Recommendations to others considering the product: Use a different CRM What problems are you solving with the product? What benefits have you realized? CRM utilization, managing prospects

For trials

What do you like best? The ability to track and the review dates of sales and gives you enough information so you can analyze it and make possible changes in your campaigns What do you dislike? Working on it for beginners is difficult What problems are you solving with the product? What benefits have you realized? great for organizing everything all in one place.

Strong and Innovative

What do you like best? It’s productive and organized. Able to implement other softwares What do you dislike? The cost and the customization can be tricky What problems are you solving with the product? What benefits have you realized? Customers insight. Increase of sales and field service automation .