9.2
Spot Score
mHelpDesk Reviews in June 2026: User Ratings, Pros & Cons
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mHelpDesk offers custom pricing plan
mHelpDesk Reviews & Ratings
Spotsaas Editor’s POV
mHelpDesk is a platform that offers a comprehensive solution for managing various aspects of work processes, as indicated by user feedback over the past 12 months. Users appreciate the ability to streamline workflow, schedule employees effectively, and enhance communication within teams. The system's functionality, such as the calendar feature, has contributed to ...Read more
mHelpDesk pros and cons
Platform allows storing entire database, enhancing data management and organization capabilities.
Smooth-running workflow with simultaneous job entry, visible calendars, and communication, minimizing miscommunication.
Efficient scheduling and job planning capabilities, saving time and streamlining processes.
Improved customer service through digital transition and top-notch workflow management.
Inconsistencies and challenges with system behavior, such as in importing/exporting data and record creation scenarios.
Technical issues and glitches encountered, such as slow performance, connectivity problems, and functionality not meeting expectations.
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Showing 81-90 out of 262
A
Anonymous
02/20/19
Scheduling
What do you like best? Easy to stay organized with schedules and billing all in one place. What do you dislike? Took me awhile to use it efficiently. Took a lot of trial and error to get everything sorted out What problems are you solving with the product? What benefits have you realized? It’s user friendly for many different things to stay organized
A
Anonymous
02/19/19
Ease of use
What do you like best? It was easy to navigate the system and was easy for employee to train on What do you dislike? There was nothing I dislled about this product What problems are you solving with the product? What benefits have you realized? Being able to solve issues that the customers are having with billing
JH
John Hinton
02/19/19
good company with some glitches in their platform
I have been using mhelpdesk for almost 2 years, i think. I have to say that the potential of this platform almost seems limitless. It is so customizable. Also the chat feature is amazing. You can literally chat in from your login and talk to someone who can help you pretty quickly. However, over the time I have used them there have a lot of glitches. My technicians in the field often have trouble with the app going offline and loading the appointments I schedule for them properly. We also ...
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M
mark
02/14/19
From Tricycle to Jet Plane
Going from our last CRM over to mHelpDesk was like going from a tricycle to a Jet Plane. Every time i was frustrated with mHelpDesk it turned out to be my lack of knowledge of the features and how they integrate. While the tutorials could be better to walk you through setting up and utilizing the system, customer support is always there. Not only did mHelpDesk have all our Deal Breaker features, but it had more than we thought we needed. Estimates, for example, is a great tool. The schedule ...
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A
Anonymous
02/13/19
MHelpdesk
What do you like best? Very user friendly and efficient I love it What do you dislike? Nothing it works great so glad we decided to give it a try Recommendations to others considering the product: great product I highly recommend What problems are you solving with the product? What benefits have you realized? IT issues
A
Anonymous
02/11/19
Review
What do you like best? Fast to resolve problems and understand the issue. What do you dislike? Wait time can be long but overall satisfied. Recommendations to others considering the product: Na What problems are you solving with the product? What benefits have you realized? All tech issues and work computer issues
A
Anonymous
02/11/19
Love it
What do you like best? Super easy app to schedule my apoitmens .. Its like a go go agenda love it and very helpful What do you dislike? I honestly haven't had any issues yet I love it What problems are you solving with the product? What benefits have you realized? Scheduling apts to keep track of my costumers
A
Anonymous
01/29/19
Easy use
What do you like best? This makes it so much easier to submit inquiries in regards to issues with our systems or anything giving us trouble in the workplace. What do you dislike? I actually like everything about this, it's great. What problems are you solving with the product? What benefits have you realized? Submitting issues or problems that need attention.
A
Anonymous
01/27/19
Help desk
What do you like best? You cal call or send an email and it provides you a work ticket so that they can get back to you and resolve the issue What do you dislike? Waiting for them to get back to you can often take too long and that puts the work you have to do on the back burner. What problems are you solving with the product? What benefits have you realized? Getting locked out, password not working,, user name not working,
A
Anonymous
01/27/19
mHelpdesk is the most powerful software solution for field service business.
What do you like best? mHelpDesk features a very well designed layout which makes it very easy to locate your files and items. It is very easy to learn and use. You can also schedule appointments and meetings. It is also the best software for creating new invoices. What do you dislike? They provide an app but it is very limited in features and functionality. The search function provided by mHelpDesk is not very good, we were told that it will be upgraded soon but it hasn’t been updated ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].