mHelpDesk Reviews in June 2026: User Ratings, Pros & Cons

mHelpDesk has been a helpful tool for scheduling our technicians.

What do you like best? mHelpDesk enables us to smoothly create work orders, share them with our technicians, and plan the best routes for them. It is a smooth process that makes our work easier. What do you dislike? The map program could be improved by allowing us to easily measure distance, pinpoint addresses, and download Excel spreadsheets. It would also be helpful to create more detailed reports so we can track last season's service calls with more details. What problems are you ...

Very Reliable Help Desk

What do you like best? This system offers immediate response when help is requested. What do you dislike? I have no way of knowing when or if my request was received other than an automatic reply. What problems are you solving with the product? What benefits have you realized? My currently place of employment uses mHelpDesk for field service management.

Hotel support

What do you like best? I found it difficult to navigate their website and it was difficult to reach customer service What do you dislike? I did not enjoy learning it at all! It was a bad layout and customer service was difficult to reach What problems are you solving with the product? What benefits have you realized? I'm not

Myhelpdesk review

What do you like best? I enjoy that this service is easy to use and organizes all customer contact in a very orderly manor. The colander is nice to use and I enjoy that it helps me in all. What do you dislike? I don’t like how sometimes it freezes up and it makes the process slower. I enjoy how it does refresh easily to resolve this issue Recommendations to others considering the product: Just to make the processors faster What problems are you solving with the product? What benefits ...

We just purchased mhelpdesk.com account…

We just purchased mhelpdesk.com account for our business and we have been blown away by the amazing customer service!! Especially thankful for Tiffany, Niahmu, and Rania for going above and beyond answering several questions, being patient and so helpful! Love this experience so far.

mHelpDesk - Great tool for Scheduling

What do you like best? mHelpDesk allows me to schedule our technicians with ease. We use this program to keep track of all our jobs, then download each job to give to our technician. This allows no jobs to be missed. One of the most helpful features is the map, as we direct the technician to the next nearby job and it's easy to see on a map. What do you dislike? It would be very helpful if I could upload my Microsoft Excel spreadsheet into mHelpDesk so I don't have to manually enter all ...

mHelpDesk is the best

What do you like best? I enjoy how easy it is to use when it comes to requesting how to solve problems for my computer from IT. I feel that IT receives my request pretty fast and they call right away to see how they can fix the issues on my computer. What do you dislike? I was there were more communication options. such as a online chat once the request had been made and started to work on it. This live chat would allow for there to be ope communication to see what issues need to be ...

Very HepfulVery helpful

What do you like best? If I have problems, they can answer questions for me... What do you dislike? I don't really have any dislikes. They always seem to come through for me. Recommendations to others considering the product: If you have a problem, check out the help desk What problems are you solving with the product? What benefits have you realized? I have had some problems with my software not accepting my downloads.

Help desk assistance

What do you like best? The assistance is great when you are not moving forward with something. What do you dislike? There is not anything I dislike no more than I wish it was more available. What problems are you solving with the product? What benefits have you realized? I am not having any business problems at the moment but when I do it helps.

Much Cheaper Options Available

PROS & CONS What are the best aspects of this product? The program offered a lot of services. Geomapping was offered. What aspects are problematic or could work better? Pricing is was not made clear. Other programs offer the services for much cheaper. What specific problems in your company were solved by this product? I was given a quote from mHelpDesk two years ago and decided to give them a try recently. I understand that pricing increases over the years but when I got my first ...