MessageBird Reviews in May 2025: User Ratings, Pros & Cons

Simple, easy to contact

I wanted to send SMS for clothing webshop to my clients and Messagebird was on Google easy found. They help me set up account and now I text my customers with special offer. Very nice! Chat is easy in the website.

Super

Documentatie erg sterk gecombineerd met veel voorbeeldcodes. Daarnaast een ontzettend vriendelijke klantenservice die snel reageert.Werken er nu één jaar mee en ik kan niet anders dan het aanraden. MessageBird, top bezig!

Great products, genuine Support!

The products that MessageBird offers are highly recommended. The service that is being provided is personal, quick and I always feel that my feedback is picked up and appreciated! Their support team is always full-speed ahead.

Simple, straightforward API

Very clear documentation, easily integrated and fast to get back to me on technical questions. Pricing is spot on, no reason for anything less than 5*.

Great and professional help

I signed up a week ago and really don't understand some of the negative comments here. I also did pay with the company credit card and it said it took 24 hours to approve - yes, that's longer than normal but I was buying for a decent amount - and eventually they did approve within I believe a few hours. In the meantime, I could test their API further via credits I got. I had a few questions about the implementation in a few of my webshops and got an answer from 2nd line support (a developer ...

Awful, awful service - Use someone else!

I signed up with MessageBird this week and was impressed with their user interface and the cost of the service.After sending a couple of test SMS I quickly supplied my company and the company payment details to them in order to get started.However, 24 hours later, following several emails from myself to them, they informed me that they needed to 'approve my payment' by asking for details about my company (which had already been supplied).Checking with my card issuer, I saw that THEY HAD ...

Simple and effective software

I'm using this service to send order updates to my customers. I've shopped around and there is no other service as simple to use as message bird. I can't remember the first time I topped up but the most recent time my credit was processing for more than a day. I reached out using the telephone number and the staff sorted it for me within the hour. I can't fault this service.

Worst customer support.

Technically, their service is similar to other SMS messaging providers (well their documentation is a bit better than others). Their prices are competitive. But their customer support is awful or completely missing.After testing their service (they give you 10 free "credits" for testing) I purchased more using Paypal. That was two weeks ago and the order is still "processing". They explain that they need 24 hours to process some orders... but this long? That is not as bad as their complete ...

Zeer slechte service en afhandeling van een bug in hun systeem

Hoi Alex,Ik heb jouw reactie gelezen op trustpilot. Jij schreef “we hebben het ontstane probleem niet kunnen nabootsen”. Dit klopt niet. Nadat wij meer dan 1000! Telefoontjes met klachten hadden ontvangen heb ik gebeld en toen heeft Felicia Keus ingelogd en met me meegekeken. Felicia zag dat jullie systeem uit zichzelf versprong. Dit heeft Felicia nagebootst en zij heeft mij uitgelegd hoe ik het kan nabootsen. Vervolgens heeft Felicia mij uitgelegd wat voor handelingen ik in de toekomst zou ...

Very comprehensive and clear documentation on the API

I tried two other suppliers but the ease of use of your REST-API, available PHP Library and modern website made me choose MessageBird. Looking forward to scale my company with you guys.