MerlinOne Reviews in June 2026: User Ratings, Pros & Cons

MerlinOne review

What do you like best? Our mission at the Fred Hutchinson Cancer Research Center is the elimination of cancer and related diseases as causes of human suffering and death. As a photographer and media producer I don’t actually get to do that. However, MerlinOne enables me to help researcher and doctors do that work. Fred Hutch didn’t have a digital asset management system when I started here three years ago. There wasn’t anybody in the organization who knew where more than a decade of ...

Powerful DAM solution

What do you like best? MerlinOne has provided us with a powerful, easy to use digital asset management system in a cloud solution. I deal with a lot of vendors, and MerlinOne's technical support is second to none. They carefully listen to their customers needs and try to improve their product accordingly. What do you dislike? There's not much to dislike with this product. I am increasingly surprised how well it works in the cloud environment. What business problems are you solving with ...

We have had MerlinOne as our archiving software for a number of years and I'm very satisifed with it

What do you like best? It's user-friendly and meets all our needs. What do you dislike? There really are no features that I dislike. Recommendations to others considering the product consult with other users What business problems are you solving with the product? What benefits have you realized? Trying to get online version of our paper archived. Not yet fully achieved.

Fantastic product with support to match!

What do you like best? The new MerlinOne interface is cleaner and more user-friendly than the previous iteration. We delayed launching our use of Merlin until we were able to launch with the new UI. We love the ability and simplicity of editing metadata for multiple items post-upload. The customer service Merlin provides is outstanding. Not only were they collaborative in helping us implement their system, they will periodically check in to make sure we are satisfied and not encountering ...

MerlinOne Digital Asset Management

What do you like best? The product , the features, and the tech support. They are all excellent! I've used several other products for DAM in my career, and nothing else compares to MerlinOne. Their tech support is awesome, and they continually work with us to accommodate our needs and make customizations that we have requested. They are also very willing to implement new features that users have requested. The product is great, we have many different users with various levels of ...

Happy Merlin customers for the last 19 years.

What do you like best? I'm the Director of Photography at the Sarasota Herald-Tribune. We have used Merlin as our picture desk since 1996. Since then, we have added our text archive and we save PDFs of our published pages. We plan to start archiving video, but have not started yet. At some point (sorry, I don't remember what year several other New York Times Regional Newspapers began using Merlin Hosted as their archive as well. I believe the Gainesville Sun and Ocala Star Banner also use ...

MerlinOne is an integral part of our daily work flow.

What do you like best? It works. There are so many different software programs involved between the moment a photographer makes the photo until that image appears online or in print. Merlin is one of the very few that are essentially trouble free. Anyway you can connect to the internet you can use it. Their staff is great. Support when we have need it has always been a 10. What do you dislike? Sorry, but other than the current web version looking a little dated that is really it. Any ...

Merlin is a tremendous asset for our newsroom, our community and our archives

What do you like best? Merlin provides fast searches. The hosted solution allows our staff to access valuable information from any mobile device in the field. The metadata fields allows data mining for a wide range of projects. The story lists and file sharing capabilities are very popular features. The service and support from Merlin has been excellent. What do you dislike? We have content created by various departments outside our content management system. An easier way add that ...

Go For It!

What do you like best? Thinking of investing in MerlinOne? Go For It! This company has been great to work with. It's a one-stop shop to store all of our photos, videos, .pdf files, creative files, etc... They are willing to assist and quick to respond. It's easy to learn and use. They listen to new ideas for their software and oftentimes implement it within their next update. They even worked with us to build a press room. What do you dislike? I know it sounds cheesy, but I can't think ...

Highly Recommended for Digital Photo Management

What do you like best? MerlinOne is an indispensable tool for managing our massive, ever-growing photo collection, and offers incredibly powerful search capabilities. The web interface can be used for internal workflow as well as handle photo requests from our external customers. Their customer service/support team is outstanding and highly responsive. What do you dislike? It takes a little time to help first-time users learn how to navigate the web interface. Recommendations to others ...