MerlinOne Reviews in June 2026: User Ratings, Pros & Cons

Excellent product backed by terrific support and effort to keep improving the product

What do you like best? Solid, stable, fast access to our indexed digital text and images via simple web browser. What do you dislike? Awaiting a better mobil phone app. The current access from a smartphone or tablet no longer allows easy access to text. Recommendations to others considering the product Talk to the users and it's pretty much the best one out there. What business problems are you solving with the product? What benefits have you realized? Storage and frequent retrieval of ...

Dated UI

What do you like best? Uptime seems to be fairly stable when it’s used What do you dislike? It would be nice if new features were added Recommendations to others considering the product Research before jumping in What business problems are you solving with the product? What benefits have you realized? Users can search on their own for info

Really Great DAM Solution

What do you like best? Implementation is so quick and painless - our team was up and running in no time. We were able to archive all our materials and pull them up in MerlinONE if we ever needed to use them again. Very intuitive and easy to use interface. What do you dislike? Nothing really springs to mind, MerlinONE was our go-to system when we were up against a tight deadline. Recommendations to others considering the product MerlinONE is the best DAM solution I have used. Our team was ...

Efficient

What do you like best? Merlin has been an easy way for us to share our photos internally and with outside agencies What do you dislike? It has been difficult for some of the agencies we work with to download multiple photos/videos at a time What business problems are you solving with the product? What benefits have you realized? Having one place to house all of our photos to share internally and with outside vendors and agencies. This ensures that they are using the most recent photos ...

Media & Advertising Specialist

What do you like best? How easy it is to search and download photos What do you dislike? The download and upload speeds can be very slow at times. Also, sometimes the search feature doesn't always work properly. What business problems are you solving with the product? What benefits have you realized? This is a great way for all of our marketing staff to be able to view and download photos for any of there projects. It also eliminates them having to contact myself or my boss to find photos.

Great Product, Small Company

What do you like best? Core functionality - specifically the search functionality. I love being able to integrate with a variety of systems, one being Google Vision Autotags. You are able to really drill down to exactly what you want to find and include a variety of different fields in the search palette. My greatest endorsement for the company is their willingness to listen to new ideas that they do indeed end up implementing late on down the road. I am very excited about the ...

All in one spot

What do you like best? It's great to have a federated feed. Being able to look at multiple sources in one location is a real bonus. What do you dislike? The Merlin interface is a little clunky and can be frustrating, especially for new or infrequent users. Recommendations to others considering the product A great resource for consolidation and collaboration. What business problems are you solving with the product? What benefits have you realized? It's made collaboration possible in ...

Great for content library

What do you like best? Organization and rights management features are exceptional What do you dislike? Lack of customization of gallery design- would like to deliver content to external users in custom designed galleries. Recommendations to others considering the product Ask a lot of questions about content delivery and galleries for external users. What business problems are you solving with the product? What benefits have you realized? organizing media archives, rights managing assets

Director of Photography

What do you like best? The sheer ability to host all of the assets in one place for the organization. What do you dislike? Too technical to use by everyone. Too many clicks to get to end result. What business problems are you solving with the product? What benefits have you realized? We have placed a comprehensive licensing procedure for most of our digital assets.

MerlinOne

What do you like best? Merlin Hosted is a dependable, stable archive for our photos, graphics and text. It rarely goes down. But if it does, we get a quick response and solution from Merlin IT staff. We have nearly 22 years of valuable, sometimes historically-important, data on Merlin's servers. What do you dislike? I would love an easy interface with our CMS for print and web. What business problems are you solving with the product? What benefits have you realized? The Daily Star has ...