Merchant One Reviews in June 2026: User Ratings, Pros & Cons

Shakira at Merchant One always…

Shakira at Merchant One always accessible to answer any questions. She’s an important ambassador to the business. Customer service is often the first and last impression made. My advice to merchant one…keep her. Pay her. Clone her!

She was helpful and explained all the…

She was helpful and explained all the questions I had with patience and understanding!

Benny helped explain my statement

Benny helped explain my statement. This is our organizations first use accepting credit cards. She was very helpful explaining our charges and fees.

Dawn was a pleasure to work with

Dawn was a pleasure to work with. I was very unhappy about a transaction that I conducted a few days ago. Not only did she calm me down with her professionalism but resolved my issue within minutes and making sure I had all the documents to make me feel comfortable. She has very good customer service skills and I wish her the best in her career at Merchant one. I don’t have my merchant ID handy , but this is Sophie’s Coffeehouse in Massachusetts.

Dawn is the best at achieving success.

Dawn was quick and made my day so much better. She was so knowledgeable, and her skill set in so many different areas was amazing. Customer Service skill was awesome. So kind and so efficient. I haven't been this satisfied with anyone in a long time. Thank you so much DAWN for putting a smile on my face and making my experience so amazing. The world needs more of you.

Benny was great!

Benny knew exactly what to do to help me with my issue.

Still on hold

Just started using merchant one for my new business the reps are quick to sign you up for service my rep Brandon never answers his phone or returns calls ,customer service is horrible …when they say 24-7 support you will be on hold 24-7 I have been on hold all morning three times after 15 minutes your call is disconnected also the transaction fees are higher than I was told it..,. It would be nice to to get some help !

I have called Merchant One several…

I have called Merchant One several times since I started my account and have been put on hold for longggggggg periods of time. This time I got BENNY and she was so great. Fixed the problem immediately and shared how to get in touch with her in the future if more problems arise. I have been to the point in frustration I was ready to cancel. BENNY gave me hope.

Great Job

Benny answered all of our questions and was very respectful and helpful. We recommend working with her!

Dawn is professional and experienced…

Dawn is professional and experienced and I feel very comfortable working with her on my account. She is always available for questions and quick reviews, etc.