Merchant One Reviews in June 2026: User Ratings, Pros & Cons

Tanya was great she help me to get…

Tanya was great she help me to get compliant

Benny was very helpful and answered all…

Benny was very helpful and answered all my concerns.

Helped me get a new terminal and…

Helped me get a new terminal and explained everything thoroughly!

Just signing with Merchant One

Just signing with Merchant One, I had many unpleasant issues. Andre was very understanding of the issues I was having and prompt to correct them.

Nice person best patient out standing

Nice person best patient out standing Miss Kira is customer service that you can ask for

Benny was helpful and thorough

Date of experience: July 16, 2024

Where’s the promised 24/7 support?

I’m beyond frustrated with merchant one. On their website, one of their bragging points is that you get your own account manager “in addition to 24/7 customer service.” It seems to be a simple, outright lie. I called customer service in the evening, got bounced around by their phone system, finally got a message saying they were closed and I needed to call back during business hours. I tried on the weekend, when I would do most of my business, and got the same message telling me to call ...

Thank you so much for helping me…

Thank you so much for helping me everything get resolved

Kira was Amazing!

Kira was Amazing! We have 2 companies but just started with Merchant One and only have Clover Card Readers so were really confused why Clover Security wanted us to PCI Cert with them. We called and Kira not only explained the deal but also took care of everything for us. She was totally understanding, awesome to talk to, and probably provided me the best customer service I've ever had. She's definitely the person you want to provide customer service to you if ever given the chance!

These companies

These companies, a scammer I’m working E&D beauty salon and we works and Client paid credit card and one month they’re didn’t give us money back now all works can’t get money because this company not give the money back This is unbelievable Please no one use this company whoever have it just cancel it because they’re gonna do you the same things, Also they have so much review on yelp. People just talking about the same problems And company days not even taking phone calls or anything please ...