Merchant One Reviews in May 2025: User Ratings, Pros & Cons

KIRA was great help

KIRA helped me complete the PCI Compliance with ease. Thank youe!

Anthony was helpful and prompt with my…

Anthony was helpful and prompt with my closure request. Thank you.

Professional customer service

Date of experience: November 15, 2024

Had an issue where my account had not been successfully closed

Had an issue where my account had not been cancelled and I was getting billed months after I tried to cancel. Turns out my email was blocked and the sales team never received it. Kelvin helped get the account closed and is working on a refund for me. I would have given this 5 stars but it did take quite awhile to get this resolved (no fault of Kelvin's) and I dont know for certain I will be fully refunded

I'm processing 40k monthly on on…

I'm processing 40k monthly on on terminal and and 10k on another one. My rates changed out of nowhere and found out that I had 22000 dollars on "security hold". Terrible!

Kira was amazing she made sure to see…

Kira was amazing she made sure to see my call through over a few days and she called me to keep me updated. Five star service

The customer support person that…

The customer support person that finally helped me was great. Earlier, the company sales person misrepresented the terms of the contract, with added fees driving the cost way up. Calling rarely gets to a support person. No call back when that option is selected.

Extremely professional and nice

Extremely professional and nice. Understood my issue and resolved it. Very pleasant to talk with.

Yossi Raskas is Fabulous

Yossi was very helpful and did exactly what I needed and asked for. He was excellent

He was very helpful

He was very helpful