Merchant One Reviews in June 2026: User Ratings, Pros & Cons

Great Customer Service

I was great customer service. Lavinia knows what exactly what I want and resolve the issue that I have right away, It was very great to explained me what I need to know.

Bad very bad

Bad very bad. I’m so upset. There’s literally no customer support so good luck if you ever need the money from your sales to be deposited. My rep Brandon Klepper is out of the office on a Monday so won’t help either. I’ve called both customer service numbers and you’re just on hold for eternity. I tried to do the call back option. Still no call back. I tried to use the sms option and nobody is responding to my texts. Run run run fast from this garbage merchant bank. Square I never had one ...

Nice people

Nice people, very helpful

Best Rep of the Year

She is very helpful. Your company needs more reps like her!!! She should be a lead, to train the other employees how to treat people like she does.

Knowledgeable, Friendly, Efficient

Knowledgeable, friendly, efficient help -- thanks for helping us stay PCI compliant

Tanya was helpful

Tanya was helpful, answered all my questions, and helped with everything I needed.

Dawn

What made this experience so great was because Don Tyson walk me through the whole process I was so frustrated and so aggravated I've tried all weekend and as a new Merchant One customer client that Merchant rather that I was so frustrated I continuously kept trying to set up the POS over the weekend cuz I didn't receive it until like Friday anyway she walked me all the way through it and help me precisely she is number one they should be a thousand star review because she was I mean she is ...

Error was friendly and professional

Error was friendly and professional, explained the process in a step by step. It was a great experience.

Awesome

Prompt response time

Benny Gomillion was so knowledgeable…

Benny Gomillion was so knowledgeable and helpful. I had a great experience.