Melu Managed Live Chat Reviews in June 2026: User Ratings, Pros & Cons

"Never knew what we were missing"

Describe the project or task Melu Managed Live Chat helped with: We instructed Melu to provide live chat on our website. We believed that this functionality was required so that we could communicate with our clients outside the normal 9 to 5 hours. What do you like best about Melu Managed Live Chat? The fact that client is not speaking to a bot and is speaking to a human on the other side of the screen What do you dislike about Melu Managed Live Chat? Nothing disliked about the service at ...

"A live chat service that works"

Describe the project or task Melu Managed Live Chat helped with: Melu has helped us capture out of hours leads (and in hours to be fair) that we lost previously. The service pays for itself a few times over. If you have used self-managed live chats, you will know that by the time you have a notification and opened the chat, the lead has often left. Melu solves that by having someone online 24/7. The live chat team responds to queries almost instantly. Onboarding is painless. An FAQ document ...

"Very helpful, saved the company time by answering chats"

Describe the project or task Melu Managed Live Chat helped with: They have provided an excellent liv chat for us,this has saved many questions coming through to us as they have answered most of the questions What do you like best about Melu Managed Live Chat? The live chat answers are polite and friendly with correct information What do you dislike about Melu Managed Live Chat? I have not come across any areas I dislike What problems is Melu Managed Live Chat solving and how is that ...

"Very efficient and very reactive"

Describe the project or task Melu Managed Live Chat helped with: Melu can answer FAQ's on our behalf enabling our team to be focus on our core strentgh and providing customers with efficient service. What do you like best about Melu Managed Live Chat? Reactivity, efficient and anticapte issues. What do you dislike about Melu Managed Live Chat? Some questions can be too specific to answer What problems is Melu Managed Live Chat solving and how is that benefiting you? We are responding faster ...

"First class service"

Describe the project or task Melu Managed Live Chat helped with: Melu operates live chat on our website. We are an insulation company and Melu consistently 10-15 quality leads per week. They communicate well with visitors and interact in such away that visitors feel confident to provide emails and full contact details . To be honest its like having an extra employee. What do you like best about Melu Managed Live Chat? Based in Oxford ,England and english is the first language for all ...

"Great Support for Busy Founders!"

Describe the project or task Melu Managed Live Chat helped with: We have recently launched a new startup accelerator programme for the yachting industry and Melu Chat has helped us provide the best possible support to those that visited our website. The response rate on their end was extremely quick and very professional. What do you like best about Melu Managed Live Chat? The speed of their response rate ensured that those on the website were engaged and encouraged to leave contact ...

"The most effective way to harvest leads from your website"

Describe the project or task Melu Managed Live Chat helped with: Melu live chat helps our clients and prospects that visit our website. What do you like best about Melu Managed Live Chat? We love the fact that Melu’s livechat operators help our website visitors whilst we are busy doing our day to day work. What do you dislike about Melu Managed Live Chat? Based on our six months of experience using Melu I can’t think of anything we dislike about the service. Recommendations to others ...