Maximize your inbound leads with Marchex.
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Marchex offers custom pricing plan
Marchex Call Analytics is a robust platform designed to optimize inbound call performance through advanced tracking and AI-driven conversation analysis. Its dynamic call attribution and comprehensive reporting tools provide valuable insights into marketing effectiveness and customer interactions. The platform's commitment to data security, evidenced by features ...Read more
Marchex offers dynamic call tracking with real-time attribution, enabling businesses to understand which marketing channels drive inbound calls. This facilitates optimized marketing spend and improved ROI.
The platform provides AI-powered conversation intelligence, including call transcription, keyword spotting, sentiment analysis, and call scoring. These features help businesses gain deeper insights into customer interactions.
With over 50 types of downloadable reports and the Call DNA visualization technology, Marchex enables detailed analysis of call data, aiding in strategic decision-making.
Marchex incorporates features like PCI and SSN redaction in call recordings and transcripts, ensuring compliance with data protection standards and safeguarding sensitive customer information.
Marchex does not offer built-in functionalities for reservations, online scheduling, or calendar management, which may require businesses to use additional tools for these purposes.
The platform lacks internal chat or messaging features, potentially impacting real-time communication within teams.
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Trisha H
02/16/22
"Excellent call tracking service"
What do you like best about Marchex? Marchex has a simple interface with advanced functionality that makes it easy to request numbers, program ad campaigns, monitor results. What do you dislike about Marchex? I have no complaints or dislikes. Marchex is the best call tracking service I've used in my career. Recommendations to others considering Marchex: Compare Marchex to its competitors, and you'll see that, hands down, it beats them in most categories. What problems is Marchex solving and ...
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AU
Anonymous User
10/29/16
"Expensive..."
What do you like best about Marchex? I would say their billing practices of net 30 terms. What do you dislike about Marchex? The pricing is outrageous compared to other companies, there are little to no reports, and features are extremely limited. Recommendations to others considering Marchex: Give my experience with other call tracking companies, consider shopping around. It all depends what features would benefit your business but at the end of the day, we found Marchex to be expensive ...
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AU
Anonymous User
12/01/15
"marchex was asleep at the wheel - way too mauch spam calls and lost customers because of"
What do you like best about Marchex? Great way to track marketing channel quality What do you dislike about Marchex? marchex ignored our complaints for over two years on the amount of spam calls going to our customers. At one point more than half the calls from over 200 customers were spam. This cost us big time Recommendations to others considering Marchex: Find another company that uses technology to block spam calls. Marchex ignored for us ever. We finally switched to another ...
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