Maximize your inbound leads with Marchex.
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Marchex offers custom pricing plan
Marchex Call Analytics is a robust platform designed to optimize inbound call performance through advanced tracking and AI-driven conversation analysis. Its dynamic call attribution and comprehensive reporting tools provide valuable insights into marketing effectiveness and customer interactions. The platform's commitment to data security, evidenced by features ...Read more
Marchex offers dynamic call tracking with real-time attribution, enabling businesses to understand which marketing channels drive inbound calls. This facilitates optimized marketing spend and improved ROI.
The platform provides AI-powered conversation intelligence, including call transcription, keyword spotting, sentiment analysis, and call scoring. These features help businesses gain deeper insights into customer interactions.
With over 50 types of downloadable reports and the Call DNA visualization technology, Marchex enables detailed analysis of call data, aiding in strategic decision-making.
Marchex incorporates features like PCI and SSN redaction in call recordings and transcripts, ensuring compliance with data protection standards and safeguarding sensitive customer information.
Marchex does not offer built-in functionalities for reservations, online scheduling, or calendar management, which may require businesses to use additional tools for these purposes.
The platform lacks internal chat or messaging features, potentially impacting real-time communication within teams.
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