ManageEngine ServiceDesk Plus Reviews in June 2026: User Ratings, Pros & Cons

Cheap and Easy to install, best to use

What do you like best? The installation and the configuration progress was very easy with the configuration assistent. Overall, it is very easy to use and user friendly. What do you dislike? - The purchase process in the helpdesk is not really easy to use - it is not possible to declare Office365 Liceneses correctly Recommendations to others considering the product One of the best helpdesks i ever used (i worked with 5-10 diffrent systems. Easy to use and a good and fast ...

A very easy to setup and deploy yet efficient and effective ITIL based service support desk

What do you like best? ManageEngine Service Support Desk is very easy to setup and deploy, as it offers out of box ITIL based workflows that can be adopted by any organization with little changes. Also it is very easy to develop workflows and implement ITIL practices as per your organization requirements. What do you dislike? There are some limitations like you cannot remove some fields in templates using drag and drop, some workflows are built in and its not easy to modify them. But ...

Excelent Help Desk Tool

What do you like best? Compliant with ITIL best practices, very user friendly and customizable. What do you dislike? The Self-Service portal could be more customizable. What business problems are you solving with the product? What benefits have you realized? Better Incident management, and we were able to follow ITIL guidances with the tool

Very Helpful - A lot of features

What do you like best? I like that it organised my jobs and automated job creation by email. What do you dislike? I haven't had the time to figure out the update process. Wish it was just as simple as clicking a button. (Everything I need is working fine anyway Recommendations to others considering the product Take the time to set up properly. I didn't and now I cannot find the time to go back and re-set it up. What business problems are you solving with the product? What ...

Simple and flexible product

What do you like best? Easy to setup, nice data export features. SQL query available. Nice integration with other ME products. What do you dislike? Would like a custom report builder with more possibilities. Better custom form management/editor. What business problems are you solving with the product? What benefits have you realized? Easy to see what the main issues are for quick wins. Easy issue tracking. Nobody is forgotten.

Lightweight Cost - Heavy Impact

What do you like best? SDP fits neatly into our budget and yet delivers features and functions that have transformed our support service delivery that would have cost us thousands more over the years that we've used this product. What do you dislike? Occasionally new releases have caused minor issues by creating new bugs or unexpected product behavior but the SDP support team is VERY responsive to these concerns and has minimized the impact. Recommendations to others considering the ...

Good Product to use

What do you like best? You can get as detailed as you would like. What do you dislike? Sometimes there are too many options. So you really need to spend time on the initial setup. Recommendations to others considering the product Plan and set up correctly, Plan and plan as there are many options. What business problems are you solving with the product? What benefits have you realized? This helps keep track of all helpdesk calls and inventory of software.

ManageEngine ServiceDesk Plus is easy to use

What do you like best? It is easy to administer and customize to use for different things. We presently have 4 instances setup for different departments. What do you dislike? There are still somethings that could be automated that are not included yet What business problems are you solving with the product? What benefits have you realized? It lets us keep track of on going issues and projects.

ServiceDesk Plus Organizes the SysAdmin Life!

What do you like best? For the most part, ease of use. We went with the Enterprise version and I have difficulty with using certain features (ie. Change Management & Projects, due to the amount of information to put in or my lack of experience in those areas. The collection of information in one interface is nice (ie. Requests, Solutions and Asset Management are the three main features I value most. The Service Request feature is great, many information choices available for tickets. ...

Great budget friendly helpdesk solution

What do you like best? The software is very easy to set up and maintain. It also had a lot of customizability for branding and making the ticketing system behave however you would like. What do you dislike? The documentation is a little bit sparse compared to other solutions, but their forums are pretty active so finding an answer to an issue often doesn't take too long. Recommendations to others considering the product I would recommend you take a little bit of time familirizing ...