ManageEngine ServiceDesk Plus Reviews in June 2026: User Ratings, Pros & Cons

Pretty good service software

What do you like best? This is a great place to keep track of our assets. We have it connected to active directory, which really helps us get an overall view of our company What do you dislike? The layout is a bit overwhelming. Things you need to get to are not clearly in the forefront. Show More What problems are you solving with the product? What benefits have you realized? Organization. Before, we were just keeping track of assets in Excel, but this is a realtime ...

Great Product

What do you like best? Easy to Navigate and control Tickets without having to sacrifice functionality What do you dislike? Too many emails sent out to the customers What problems are you solving with the product? What benefits have you realized? Easy managing a ton of tickets at once.

Service Desk plus

What do you like best? Servicedesk plus is a great tick logging software that provides a wide range of customizable fields as per your organizational needs What do you dislike? Nothing to dislike, great product with awsume features Recommendations to others considering the product: Recommended for best results like reporting and monitoring of complaints What problems are you solving with the product? What benefits have you realized? Management of complaints is a difficult ...

Overall Experience in ManageEngine.

What do you like best? It is most usefull application for any tickets tool. Whenever user or customer having any issue. The simply raise a ticket on ManageEngine. What do you dislike? Cost effective.. Need high requirement system to implement. Recommendations to others considering the product: Very useful for ticketing tools. What problems are you solving with the product? What benefits have you realized? Whenever user having any issues he simple raised a request on ...

MANAGEENGINE SERVICEDESK PLUS

What do you like best? Manage Engine Service Desk Plus top rated help desk software and asset management tool and manage calls from nontechnical and user . What do you dislike? manage engine service desk pricing issue . What problems are you solving with the product? What benefits have you realized? help desk requests and assets to enable manage and monitor clients

ServiceDesk Plus

What do you like best? ServiceDesk Plus was very easy to use. One of the best things about it was being able to search for previous tickets or even terms used and ServiceDesk Plus was able to retrieve the information that was needed very quickly with promising results. What do you dislike? There was not anything that I disliked about the product. What problems are you solving with the product? What benefits have you realized? ServiceDesk Plus helped keep all our work requests in one ...

Best Helpdesk Platform for the $

What do you like best? I absolutely loved the licensing for this system. For a small business, being able to get advanced helpdesk functionality for free was absolutely budget saving. What do you dislike? Some of the maintenance screens are hard to figure out. Feels like a bit more than was needed was added to the system. Overall, its always my first choice and I have used it at 3 different jobs over 20+ years. Recommendations to others considering the product: Just do it, you cant ...

Boundless but easier than I thought

What do you like best? ME isn't like other software that only works for service desk, I think that this is the best, because the name makes you think about only service desk, but the true is that you can check every detail of your devices, take the control of your inventory (not only for IT devices, there are a lot of reports, well, it's a wide software and I'm sure that the price is great, and I know that I haven't discovered all the functions What do you dislike? Nothing, I'm really ...

ManageEngine ServiceDesk Plus For our IT request

What do you like best? With this software we can tracking incident and analyze to fix the problem permanent. What do you dislike? Overall this software very usefull but we cant change the report template like what we need. What business problems are you solving with the product? What benefits have you realized? managing incident and request from user.

Execellent trouble ticket application, for a really good price

What do you like best? I like the product as a whole. It has a lot of features that some of the others charge you even more for. In addition there is a option for either on-site install or cloud based install. Overall this is a feature rich application that doesn't break the bank. What do you dislike? At times the support can take to long to respond, but overall nothing. Recommendations to others considering the product They give you a free trial. Use it, you will like the product. ...