Lyra Health Reviews in July 2026: User Ratings, Pros & Cons

It has gotten worse since they are using AI

Had a great therapist few years back through them and wanted to book with her again but the website is matching me with wrong people and I cannot search for the therapist I want despite confirming with her that she is available still through Lyra Health.Filters simply don't work. They have a supposedly superior matching system but if you rematch again, you get different matches. So let's think about that:1. No way to search for a therapist you want and had success with because AI is doing ...

Free Sessions turned into $800 bill.

Lyra Therapy sessions (12 free per year) is a way they get you to seek out therapy then if the doctor prescribes you medicine, they turn the visit into medicine management and charge an outrageous fee for this. I reached out for help and ended up getting more stressed and creating more problems for me vs helping. Bad way of doing business. When I inquired about, I was told they could not help, and I would owe the full amount regardless of what was explained to me in the 1st place.

Horrible Company

I started at Lyra in 2023 and was super excited for everything they offered. Initially upon being hired I was required to see 24 clients per week with the opportunity to see 26 for an additional bonus. In January 2025 they decided to completely change their model to make providers open for 30 clients each week, but having availability for 2wk at a time. If you are not open for 30 clients each week you are penalized. Most clients are scheduling out further than the week you need which makes ...

This company is more focused on getting mental health clients quickly in and out

It really feels like Lyra is more focused on getting clients in and out of their system rather than providing on going treatment. I thought I could find a free therapist on this service paid by my employer but it turns out this is not the place for that. Their therapists are supposed to be very goal based and give you homework after every weekly session and you're also supposed to fill out questionnaires for their system to track "how you're doing". I'm looking for more long term support ...

Employer has this company for mental…

My employer has this company for mental health coverage and we haven’t used it in over 6 years it’s so bad.I’ve only found one therapist that was good through the service from 2017-2020 I was their patient. We tried more than 5 and they were all not at all up to par.Lyra stopped allowing you to see the therapist directory, and you’re forced to tell your situation to even be “matched” with a therapist to a random stranger. TBH, I believe this is a scheme to not match you, but rather spread ...

Worse now than start

Spent months after starting for ADHD issues. Took months to give a diagnosis and spent months trying to get that diagnosis to precribing provider (referred from Lyra provider). Attempted twice to sign release of info so I could personally send (what they wanted me to do, very unprofessional) and still haven't gotten access to diagnosis. Can you imagine how hard it is to try to do the admin work between 2 non-communicating prividers and continue to get the run around? I feel worse state than ...

While some of the therapists on Lyra’s…

While some of the therapists on Lyra’s platform are new in their careers, others have decades of experience—and unfortunately, neither group seems especially strong. Either they’re just starting out, or they’ve been doing it a long time and still aren’t great at what they do. So overall, the quality of therapists being offered doesn’t feel high. On top of that, what really concerns me is the payment process. You or your company signs on with Lyra, and the assumption is that payment is ...

Lyra shady practices

Found out from my therapist that Lyra Health sent out an email to a large amount of their providers saying if they didn’t lower their reimbursement rate (that Lyra pays) they weren’t going to be shown to new clients. That means that when we go on to look for a therapist were shown the “cheapest” therapists. Doesn’t mean you’re given the best match. Also there’s a difference between Lyra employed therapists and the contracted therapists. The employed ones are “cheaper” to Lyra but also make ...

"Amazing Company with a great mission!"

What do you like best about Lyra Health? I like the fact that Lyra Health is a product that has literally saved thousands of lives and has made the world a better place!! What do you dislike about Lyra Health? A lot of things are done manually hence automation would be nice. Otherwise everything is perfect!! What problems is Lyra Health solving and how is that benefiting you? Lyra health has helped me deal with a lot of emotional issues and helped prevent them to scaling up towards being a ...