Luno Reviews in July 2025: User Ratings, Pros & Cons

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3.7

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Luno Reviews & Ratings

3.7

Very Good

Based on 11 ratings & 6246 reviews

Rating Distribution

Excellent

(3670)

Very Good

(1005)

Good

(498)

Poor

(213)

Terible

(860)

Expert's Review

Luno has shown notable strengths in its user interface and ease of cryptocurrency transactions for many users. The platform provides a simple process for buying and selling cryptocurrencies, making it convenient for users to navigate. However, some users have expressed concerns over delays in resolving deposit or withdrawal issues, leading to frustration and a ...Read more

Luno pros and cons

Ease of buying altcoins.
Intuitive platform for new users.

Poor customer support responses and extended resolution times.
High fees for transactions and limitations on withdrawals.

Showing 6031-6040 out of 6246

Maria Rossi

02/03/20

1 out of 5

hello from 5 day no answer from part of…

hello from 5 day no answer from part of luno i have deposited i made an order and my account is blocked without no reason they call me than all ok i m fylly verified and now from 5 days no answer,i chat everey day with the costumer service and they say tha is not our job another department will take care and dont give me feedback,i dont know what to do anymore i m not slepping at night,every day now answer,please people dont be cheated by this company they are a scam and will block all your ...

Lehlogonolo

01/27/20

1 out of 5

Ticket 1058983

Ticket 1058983 I am experiencing the worst service of none communication. I logged this call on 26 and I asked what has happened and there has no communication at all. Two days later still nothing. For a company this big dealing with peoples monies its totally unacceptable.

Molefe Mampuru

01/27/20

1 out of 5

Withdrawal

Hi my account was locked, and was told to update my bank details so that my wallet money can be transferred to my account. It's been a week now no response from luno. Ticket no is #1055360

Buchi Maine

01/20/20

4 out of 5

I have been trying to withdraw money…

I have been trying to withdraw money from my Luno account and it Keeps saying insufficient funds and does not bring out the option to choose from either bitcoin or Nigerian account. Do not know what the problem is and it has never happened to me before. Please reply sooner

Collins

01/18/20

1 out of 5

Hey Luno am from Nigeria and I…

Hey Luno am from Nigeria and I requested my withdrawal on Tuesday being 14th of January 2020 and up till today being 19th the money has not yet reflected in my bank account am so fed up with all this pls luno process my withdrawal as fast as possible thanks.

Lwando Mfeketho

01/17/20

1 out of 5

Good day can u kindly assist and advise…

Good day can u kindly assist and advise how do I tell if someone is really from Luno I want to invest in forex but I don't trust the person who want's me to join he gave me an FNB account to make the deposit to but the account number keeps on rejecting

Lwando Mfeketho

01/17/20

1 out of 5

Good day can u kindly assist and advise…

murendeni khano

01/14/20

1 out of 5

Hi I was told to pay 25k for withdrawal…

Hi I was told to pay 25k for withdrawal and tax fee which I did but still they want more from me,please assit i want my money back.

murendeni khano

01/14/20

1 out of 5

Hi I was told to pay 25k for withdrawal…

Hi I was told to pay 25k for withdrawal and tax fee which I did but still they want more from me,please assit i want my money back.

Thabo Dlamini

01/10/20

1 out of 5

Blocked account

My account had been blocked by luno for over 4 months now, I was asked to provide my ID card which I did accordingly and up until now they say they’ll give me a call and I haven’t seen nothing. Please I need all my money back for business I’m no longer interested.

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