Luno Reviews in July 2025: User Ratings, Pros & Cons

Hey its been 48hours and i haven't…

Hey its been 48hours and i haven't received any money back or even have received a message or response back from luno. After sending a message and email, and sending a proof of payment. No reply. There is no reflection of my deposit after using the incorrect reference and luno help center team doesnt even response or assist there customer properly. Losing money aint a good thing and we all are human and i just ask for a reverse or some kind of assistance

I deposited 5 thousand naira into the…

I deposited 5 thousand naira into the luno app and i tried to withdraw it, they asked for several documents which I've provided but i haven't been able to withdraw the money up till now.... It's been six days now since April 30th

Withdrawal issue

Luno will frustrate you when you needed something the most. I received ethereum from someone abroad, i sold it and requested for withdrawal immediately since 1pm on wednesday 6th May, up until now, i have not seen anything in my account. Luno has said all Nigerian payments is automated and within Minutes. What is now happening to this one going to days?, I am extremely frustrated already, how do you convince me to use the platform again?. I have submitted tickets upon tickets yet no ...

Scammer!!! Stay away please.

I made a deposit using my Zenith bank debit card and the money hasn't reflected. I contacted Luno 2 times with a proof of deposit for more than 5 days I haven't heard from them. My account name is Alfred Nwolise. Please I will advise anybody to stay away from LUNO or deal with them and get scammed and share your experience too.

What is this system upgrade payment…

What is this system upgrade payment they need in order for you to access profit I'm so confused please advise

My money has been Stock in my Luno…

My money has been Stock in my Luno Account because of withdrawal Limit, I have submitted all Required Documents asked from me, But Up till now, but I am still not yet Verified I have sent Countless Message on Facebook, Twitter, Instagram and Email but no Respond and I can't withdraw my Money.. My Ticket number is: 1241766 Please Respond to my Ticket.

How is it possible that a deposit made…

How is it possible that a deposit made via " Instant EFT with PayU" can get into a wrong bank account? I made a deposit on th 27th of April, and it never reflected, and now they tell me it's not their account number.

Money not reflecting and ignoring my emails

I recently made a deposit and send screenshots as proof of evidence and they said they don't take screenshots as proof of evidence then I asked what evidence do they want they send I must send a proof of payment to payments@quicket and I did but when I told them that I have done that, they just stopped replying.. I am worried.

No reference when making deposit

My aunt forgot to include her reference when making a deposit. How can I fix this big problem for her.

Still waiting for my money to reflect on my luno wallet, is now more than 10 days after I deposited the money.

I deposited R2000 on 21 April 2020 using the payment method of Instant EFT with PayU and I got debited on my bank account, but the money didn't reflect on my luno wallet and I sent a message asking luno why my money is not reflecting on my luno wallet, luno responded after 2 days saying I have to download a proof of payment on my bank app, I downloaded it as they requested and I sent a proof of payment, again luno replied after 2 days saying something I didn't understand, but still the ...