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Luno offers custom pricing plan
Luno has shown notable strengths in its user interface and ease of cryptocurrency transactions for many users. The platform provides a simple process for buying and selling cryptocurrencies, making it convenient for users to navigate. However, some users have expressed concerns over delays in resolving deposit or withdrawal issues, leading to frustration and a ...Read more
Ease of buying altcoins.
Intuitive platform for new users.
Poor customer support responses and extended resolution times.
High fees for transactions and limitations on withdrawals.
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Showing 5961-5970 out of 6246
KN
khathu nd
05/28/20
verification delay/ignored for 2 and half weeks
I have uploaded my ID card and selfie for level 2 verification.im going on 3weeks waiting, I’ve contacted support more than 3times and no feedback not even a “we working on it” kind of feedback.its frustrating coz they give you a lot of links to read and all but at the end nothing happens.by far it is a terrible app to use.im tired of writing to support.i think you font have competition that’s why you do as you please.there is no customer service I disagree
CF
Chew Fang Nang
05/28/20
Extremely poor email respond!
Very bad service. Take forever to reply email and to solve problem. Even when you say is urgent they still take their own sweet time! Since the only way to communicate with them is via email, you basically just have to wait!
MB
Mr Bright
05/28/20
Withdrawal issues.
Your customer support is so unreliable! I made a withdrawal for an emergency case that came up, Luno said money has been sent to me and withdrawal completed, but for over 24 hours, I am yet to see an alert. My mobile banking hasn't gotten an alert either. Someone else sent me #500 and I received it instantly. LUNO, look into this asap, please. Reference #1300018
CF
Chew Fang Nang
05/28/20
Extremely poor email respond!
Very bad service. Take forever to reply email and to solve problem. Even when you say is urgent they still take their own sweet time! Since the only way to communicate with them is via email, you basically just have to wait!
MB
Mr Bright
05/28/20
Withdrawal issues.
Your customer support is so unreliable! I made a withdrawal for an emergency case that came up, Luno said money has been sent to me and withdrawal completed, but for over 24 hours, I am yet to see an alert. My mobile banking hasn't gotten an alert either. Someone else sent me #500 and I received it instantly. LUNO, look into this asap, please. Reference #1300018
KN
khathu nd
05/28/20
verification delay/ignored for 2 and half weeks
I have uploaded my ID card and selfie for level 2 verification.im going on 3weeks waiting, I’ve contacted support more than 3times and no feedback not even a “we working on it” kind of feedback.its frustrating coz they give you a lot of links to read and all but at the end nothing happens.by far it is a terrible app to use.im tired of writing to support.i think you font have competition that’s why you do as you please.there is no customer service I disagree
LT
Lot To learn
05/27/20
My deposit doesn't reflect to my Luno Account
I have made deposit on the 22rd May 2020 but the money hasn't reflected. I don't know why...here is my Luno RefNum: BX44PUFEM
LT
Lot To learn
05/27/20
My deposit doesn't reflect to my Luno Account
I have made deposit on the 22rd May 2020 but the money hasn't reflected. I don't know why...here is my Luno RefNum: BX44PUFEM
AJ
Adewumi John
05/26/20
Locked account
I have written several to customer support to help unlock my luno wallet.Yet, no one is responding after the propose resolution time has expired. This is causing I'll experience for me. Kindly assist
AA
Akhona Akon
05/26/20
I made a deposit on the 6th of may and…
I made a deposit on the 6th of may and i made a mistake without putting my reference code BX26XUXCR and i deposited R1550 and i have been writing Luno through the app and no response please what's happening
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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