Luno Reviews in June 2025: User Ratings, Pros & Cons

Good Day,

Good Day, Can anybody assist me in getting hold of any body in Luno. My account is locked and I need to get it re opened again. And don't have any contact details for Luno, only the email address and that is automated. Please assist asap. Kind Regards Madeleen Minnaar

Good Day,

Good Day, Can anybody assist me in getting hold of any body in Luno. My account is locked and I need to get it re opened again. And don't have any contact details for Luno, only the email address and that is automated. Please assist asap. Kind Regards Madeleen Minnaar

Its been 3 weeks and my withdrawl from…

Its been 3 weeks and my withdrawl from Luno has not been processed. Luno removed my previous reviews here on trustpilot. My account is locked no way to get hold of Luno..... I cannot message or contact luno to get hold of my money.

Delayed Account Verification & Locked Account

To be honest Luno has no customer service ethics, my account linked to this email has had issues for 3weeks now and all they do is tell to wait 3-5working days to get a proper reply and they don't even leave a proper response after the wait. I need my money Withdrawn into my local bank account (1) I submitted a temporary national I.D for verification on 05/05/2020; app says it'll be processed in two business working days and its been three weeks now and the app won't let me upload a new ...

Luno Review 2

I submitted my Level 3 verification document or proof of address to Luno on (May 21, 2020). As of today (May 30, 2020), I am yet to receive any feedback from them. When I sign into my profile and check the verification page, the message there has been the same from the time that I submitted my document: “Stand by. We're reviewing your info and will get back to you within two business days. While you wait, feel free to explore the world of crypto” I have tried to reach out to them, but it ...

Delayed Verification and Locked Account

To be honest Luno has not customer ethics on customer service, my account has had issues for 3weeks now and all they do is tell to wait 3-5working days to get a proper reply and they don't even leave a proper response after the wait. I need my money (1) I submitted a temporary national I.D for verification on 05/05/2020; app says it'll be processed in two business working days and its been three weeks now and the app won't let me upload a new document for verification as the first trial ...

Hi am South Africa I have made a…

Hi am in South Africa I have made a deposit at Standard Bank an I was told that within 48 hours my money will reflect into my Luno account but still now I didn't receive anything from Luno , There's my references details:BX723RPFR

Great Content and Listens to Feedback

User friendly app. Based in the UK and ecstatic that they now offer GBP, much easier than when I had to use Euro! Thanks for listening to feedback, Luno. I also love the content they release.

Solid platform and team

Solid platform and team, great online content on YouTube for beginners and traders

I was recommended this app

I was recommended this app. But before depositing I want to make sure I verify my account. Now I tried to take a photo of my international passport it won't let me.