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Luno offers custom pricing plan
Luno has shown notable strengths in its user interface and ease of cryptocurrency transactions for many users. The platform provides a simple process for buying and selling cryptocurrencies, making it convenient for users to navigate. However, some users have expressed concerns over delays in resolving deposit or withdrawal issues, leading to frustration and a ...Read more
Ease of buying altcoins.
Intuitive platform for new users.
Poor customer support responses and extended resolution times.
High fees for transactions and limitations on withdrawals.
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Showing 5941-5950 out of 6246
MG
Marius Groenewald
06/12/20
Payment processing taking forever
Luno taking more than a week to process a Bitcoin send transaction. Support nowhere to be found. Very very frustrating. Same instructions at VALR was completed in one hour.
CV
Craig van Eeden
06/10/20
Can you please help with getting my…
Can you please help with getting my private key,please do not send me the security link to Luno,give me the website where I can go that will provide me with my private key
TT
tuk tuk 13
06/05/20
Luno Support Just Doesn't Work
It takes a prod a day and a 5 day waiting ordeal to get a response. In the 3 weeks i have been trying to resolve my funded locked account (no explanation as to why) the support response is just a circle with no resolution. There are a number of other bit coin dealers that actually work You will see on Trust Pilot the better companies have GOOD ratings of 96% / BAD 2% Luno has GOOD 28% / BAD 65%!
MC
Mamello Caroline Lebelonyana
06/04/20
Hi I’m new to Luno and I wanted to ask…
Hi I’m new to Luno and I wanted to ask if Siyanda Helena is part of the Luno team? I paid close to 50k but everyday I have to get my money comes excuses that I have to pay 10k .
D
Derek
06/03/20
Level 3 Account verification - Very Slow
I have used Luno for over 2 years with no problems. I applied for Level 3 verification using the app a few weeks ago. I have received no reply. I send a message to the help desk a week ago, I have received no reply. Please would someone from Luno look into this. Ticket #297078 This has been Resolved now!!
AA
Abiola Awodire
06/03/20
Hi Luno,
Hi Luno, My name is Abiola Awodire . I submitted my international passport and took a selfie on the app for my Level 2 verification since 30/5/2020. The verification is currently on standby up till now. I even tried redoing the process, however i am unable to as it is still on standby mode. 2 business working days has since elapsed and still no feedback. Those i even referred to the app, had their level 2 verification done on their account immediately they submitted their documents. I ...
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MD
Monique de Jager
06/03/20
Good Day Ticket Number 1310054
Good Day I have never had problems using Luno but your Support is Very Bad! I need help on an account where I don't have access to the email address used or the phone number initially opened Luno with. I have send a few emails and then they just send back a link to Luno's Help Section. Please Help? Surely this can be solved? I have looked in help section but there is no answers and then they say one must send an email... Going in circles the whole time with 0 Solution... Ticket Number ...
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B
Bukola
06/01/20
Hello I submitted my I’d and it won’t…
Hello I submitted my I’d and it won’t let me verify I need help with my Account to I can only access with my email I lost my SIM card and forgot the password please I need help!!!!
RA
richy akafat
05/31/20
ACCOUNT LOCKED
please am very heartbroken right now my account has been locked for the past few days now and yet have not gotten a reply back all my savings and my family savings is in that wallet please LUNO unlock my account so i can feed my family we are starving this is my TICKET NO....1304517
CD
Charmaine Davids
05/31/20
Its been 3 weeks and my withdrawl from…
Its been 3 weeks and my withdrawl from Luno has not been processed. Luno removed my previous reviews here on trustpilot. My account is locked no way to get hold of Luno..... I cannot message or contact luno to get hold of my money.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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