Luno Reviews in June 2025: User Ratings, Pros & Cons

I can't send to a friend

I can't send to a friend. All they say is insufficient balance but I have some funds in my account

I was send €68 btc for start

I was send €68 btc for start , i mean za , now it show up before saying its yet to be confirmed and now its disappear I can't found any transaction anymore

ID Verification

Hi there, thank you very much Luno support team for the great assistance. Your service is excellent and efficient.

Proof of residence Verification Failed and account is locked

Hi Please help me! Luno is killing me slowly... My account is temporarily locked because I’ve exceeded the limit. I submitted my Bank Account Statement for my level three ( Proof of Residence) verification and Luno keep rejecting it. It’s not older than 3months as they say also my address is well stated on it, wondering while Luno keep rejecting it. I need money for my health. I have no other ways to proof my residence. Why is Luno turning out to be this? Luno was used to be good but now ...

I need urgent respond

Good day luno support team I'm writing to inform you that i can not with draw my money from Luno account due to my profile is locked and i have provided my identification and till now know respond yet here is my Reference number 1334954 I need urgent respond Raphael

Luno complaints

Its just unbelievable the complaints about luno on this platform and hellopeter.com. no go for me!

disappointed

Dear Luno, I am trying to send money from one wallet to another one, and the transaction is pending for the last 3 days! I submitted the ticket and I have reference numbers, but I didn't hear from you yet. I wanted to see how reliable this company is, and can now see how reliable you are. My account is fully verified and there is no reason for the transaction to be on pending for this much time! What do I need to do to see that the transaction is not on pending any more?Why is this ...

Still waiting for level 2 verification!

I sent my ID & selfie on the 25th of May 2020 and have still not been verified! That's almost a month ago! I am unable to transact. My reference is 1340440. Please sort out asap. *My account has now been verified, thank you Luno for the swift action*

correct process for a referral

Is it the correct process that when a person introduces a client to Luno the client has to send a screenshot of the downloaded app to the person who introduced the client? I have someone trying to get me to sign up but they want me to send them a screenshot of the downloaded app after I have installed the app from Play Store.

Good day - please assist with ticket number 1561664 - urgent

Hi there, thank you for the response. My issue was resolved this morning. Apologies - I think I erroneously referred to WhatsApp - it’s a messaging system on the App that I used. I also sent an email to the support email address. I don’t think the account has been compromised. Thank you for your assistance, I appreciate it.