Luno Reviews in June 2025: User Ratings, Pros & Cons

I had an email this morning from Luno…

I had an email this morning from Luno (or saying it was Luno) asking me to verify my email account. I've never had any dealings with Luno and had not heard of them before this! Has your security been breached? I am certainly not going to verify anything!

Daylight robbery

Luno accepted my fiat deposit, allowed me to buy BTC, but when I wanted to send it they locked my account. I contacted support, which they only have email for and they told me I can expect a reply after 10 FREAKING WORKING DAYS!!!! What the hell!!

Luno is a scam

Luno is a scam, on the 16th June, I have requested a withdrawal of R1850 and to date, it's still not done...whoever is responsible for this , I WANT MY MONEY BACK....Keamogetswe Seoma

I am a user of Luno

I am a user of Luno, I tried to deposit with my bank card. The transaction wasn't going, I received a message from luno to use another bank card. I later use that of a friend. The transaction was successful, but it is not reflecting on my luno wallet. I have written to Support, nothing yet. Please I want to use the money to pay for a drug online. Please attend to it very fast. Please.

Please can you help me get my account…

Please can you help me get my account unblocked already , I’m tired of all this stuff I’m getting . My account has been blocked since October 2019 and I was asked to verify my account which I’ve done and yet I still get more stupid interrogating questions about where I get bitcoin and what I do with bitcoin .i’ve been trading with other bitcoin wallets and non has ever asked me for anything . Why is luno so frustrating, was it bad to ever open an account with luno .im really tired honestly. ...

Don't Trust Luno

Hi Guy's, I made a deposit into Luno. My account isn't suspended or anything but they just refuse to approve any transaction because they saying that they trying to keep your money safe. Even from my one account to the other account? If I can advise you guy's please don't deposit any money into Luno and try to stay away from Luno. Been battling to get my money out of them for more than a week now!! Stay away

Luno has been great and all

Luno has been great and all. But yesterday and today I made a deposit via my bank card, it showed transaction successful, but it didn't reflect on my Luno account and I was debited from my bank.

Liars!

They STEAL your money! They promise to be kind and help you but they lie. They only stretch the process out further. Do not trust Luno!

Luno pending payment problems

Luno your answer is not acceptable, it is a universal answer that everyone can see on your site. Your team is not responding to my problem and replying email, the problem needs personal action from the team, see copy of a part of your email below, on which I had replied back by email asking you to cancel the pending payment. "Once you have completed your research, please let us know how you want to proceed and whether there is anything further we can assist you with. In particular, if you ...

Poor service. No repsonse on queries.

I have made a deposit from my local bank to my Luno wallet. Its has been 3 days and although the amount has left my bank account virtually imeediately and confirmed that it has beeb transferred to Luno, the balance on my Luno wallet is still Zero. I have written two emails to Luno by using the only email available (Replied to their email). Despite two efforts there is absolutely NO RESPONSE. Very poor service and impossible to phone or contact them for help. Not sure if my transferred money ...