Luno Reviews in June 2025: User Ratings, Pros & Cons

Blocked account without reason

Hello, Without any previous notice, Luno blocked my account. Besides not explaining why that happened, I am not able to withdraw the funds from my account. I made that request to Luno support, but do not have a answer yet. I will also like to add that when I noticed that I was not able to withdraw my funds, I asked them for help, and a lot of documents were requested, included photos of me, to which I quickly reply sending all the documents. After that, they just replied me saying that ...

During my deposits time they were…

During my deposits time they were sincere because it was my first time so I tired with some money to see their level.

It's nice

How do we get profit

Unjustified Account Closure without Appeal Process

I opened an account with Luno two days ago and went through the complete identity verification process (KYC). However, to my dismay, my account was abruptly closed without any explanation or valid reason. I did not violate any terms and conditions, and yet my access to the platform was terminated without any opportunity to request a review of the closure. I expected fair treatment and open communication. Unfortunately, that was not the case. The inability to seek a review of the account ...

Sudden Account Closure

Sudden Account Closure Unfortunately my account was suddenly closed, without any prior notice or without any justification. I have no idea why this has happened, because I brought some people for using the platform and I used it for buying/selling/sending occasionally. Plus, I have some money there, but I have no access to the platform. I will classify this as 1* until I got a valid explanation why this has happened or the issue is solved.

Account closured suddenly with no…

Account closured suddenly with no reason My account was closed suddenly without prior notice. And there was some money there from a reward given to me wainting for the right time to be withdraw. Everything was verified when I created my account and now, it's just closed without any explanation

Unjustified Account Closure

I opened an account with Luno five days ago and went through the complete identity verification process (KYC). However, to my dismay, my account was abruptly closed without any explanation or valid reason. I did not violate any terms and conditions, and yet my access to the platform was terminated without any opportunity to request a review of the closure. I expected fair treatment and open communication. Unfortunately, that was not the case. The inability to seek a review of the account ...

Not to be trusted

Just received an email informing my account was closed. Just like that! They didn't even tell what was the reason! I got my account a week ago, invest some money on BTC and now it's all gone. I Can´t even get in touch with them. For now it's a one star review and an advise to stay away from them.

Not able to withdraw funds

I have been a regular user of Luno but, since last week I am not able to withdraw my fiat funds nor send my coins to another wallet. I have already sent emails and contacts through chat but I am waiting for a response for more than a week. I want to have my money back. Update 16/07/2023: Still waiting for an answer from the support team and with my money blocked at Luno.

I like the low minimum deposit

Date of experience: July 03, 2023